If you are looking for a way to cancel Telmex Infinitum, you have arrived⁤ at the right place. Sometimes, it is necessary to terminate an internet service, either due to a change of address, dissatisfaction with the provider or to find a more convenient offer. Next, we will show you the necessary steps to cancel your service. Telmex Infinitum, in a simple and fast way. Don't worry, we will be with you every step of the process.

-⁢ Step by step -- How to Cancel Telmex Infinitum

• How to Cancel Telmex Infinitum
• 1. Gather your information: Before canceling your Telmex Infinitum service, make sure you have your account number, your personal information, and any equipment or modems you received from Telmex on hand.
• 2. Contact customer service: Call the Telmex Infinitum customer service number and request cancellation of service. You may have to provide your account number and answer some security questions.
• 3. Confirm⁢ the details of⁢ the cancellation: Once you've spoken to a customer service representative, be sure to get a confirmation number or any document that validates the cancellation of your service. ⁣This will ⁢help you avoid additional charges.
• 4. Return any equipment: If Telmex provided you with any equipment or modem, be sure to follow the instructions for returning it once you have canceled your service. This will help you avoid charges for unreturned equipment.
• 5. Verify the cancellation: ‍After a reasonable time, verify that your Telmex Infinitum service has been canceled. If you have any additional charges or continue receiving bills, please contact customer service immediately to resolve the issue.

FAQ

How do I cancel my Telmex Infinitum service?

1. Enter the ‌Telmex Infinitum website.
2. Click on the “My ⁢Telmex” section and log in⁢ with⁢ your username and password.
3. Select the “Cancel Service” option and follow the instructions provided.

Can I cancel Telmex Infinitum over the phone?

1. Dial the Telmex customer service number.
2. Provide your personal information and the reason for‌ your cancellation.
3. Wait for the representative to guide you through the cancellation process.

What is the process to end my Telmex Infinitum contract?

1. Contact Telmex by phone or through their website.
2. Communicate your desire to terminate your contract and provide the required information.
3. Follow the instructions of the representative or automated system to complete the cancellation.

Can I cancel Telmex Infinitum at a branch?

1. Go to the Telmex branch closest to your location.
2. Request assistance from an employee and communicate your desire to cancel Infinitum service.
3. Provide the required documentation and follow the instructions of Telmex personnel.

What are the consequences of canceling my Telmex Infinitum service?

1. There may be charges⁤ for early cancellation if you are within your contract period.
2. It is important to review your contract to know the conditions and possible penalties⁤ for cancellation.
3. Prepare the return of the equipment and devices that Telmex has provided to you to avoid additional charges.

Can I cancel Telmex Infinitum if I have an active package or promotion?

1. Check⁤ the conditions of the promotion or package you have active.
2. Contact Telmex to find out if there are any restrictions or penalties for canceling early.
3. Wait for ⁢a representative to tell you the next steps​ to follow if you cancel ⁣with⁢ an active promotion.

What should I do with Telmex Infinitum equipment when canceling service?

1. Check your contract to see if there is a specific equipment return protocol.
2. Contact Telmex to learn about the process for returning devices and equipment.
3. Prepare the devices for return and follow the instructions provided by Telmex.

How long does Telmex take to confirm the cancellation of Infinitum?

1. After following the cancellation process, wait for an email or telephone confirmation from Telmex.
2. Confirmation time may vary depending on the workload of Telmex's cancellation department.
3. If you do not receive confirmation, contact Telmex directly to obtain an update.

Can I cancel Telmex Infinitum if I have an outstanding balance?

1. Check your account statement to see if you have a pending or debit balance.
2. Telmex may require you to settle your balance before proceeding with the cancellation.
3. Contact Telmex to learn how to handle the outstanding balance when canceling your service.

Where can I get help if I have problems canceling⁢ Telmex Infinitum?

1. Contact the Telmex customer service center through their telephone number.
2. You can also go to a Telmex branch to receive personalized assistance.
3. Check the Telmex website for additional contact options, such as online chat or email.

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