How to set the display, greeting and music on hold on RingCentral? Setting up your display, greeting, and hold music in RingCentral is easy and allows you to customize your calling experience to your preferences. You can choose between different options and adjust them according to your needs. In this article, we will show you step by step how to configure each of these elements so that you can provide your clients with personalized and professional treatment. Let us begin!

– Step by Step -- How to set up screen, greeting and hold music in RingCentral?

• Access to your RingCentral account.
• Click on "Administration" in the main navigation bar.
• On the admin page, search and select “Display, greeting and hold music settings”.
• Display configuration:
  • To customize your phone screen, click «Call screen».
  • Here you add your logo or background image to appear on the screen during calls.
  • You can also select "Background color" to choose a custom background color.
  • Remember to click "Save" to apply the changes.
• Greeting settings:
  • To change the greeting callers hear when calling your business, click «Call greeting».
  • Select option «New greeting» to record a personalized greeting.
  • You can record it directly on your phone or upload an audio file.
  • Check review and save your greeting before finishing.
• Standby music setting:
  • If you want to change the hold music that callers hear while they are on hold, click "Waiting music".
  • You can choose from a predetermined selection of music or upload your own recording.
  • Make sure to select "Save" to apply the changes.
• Verify the configuration:
  • After making all the changes, you can call your RingCentral number from another phone to verify that the settings have been applied correctly.
  • If something doesn't sound or look the way you expected, you can go back and adjust the settings to your preferences.
  • Remember to save your changes and test again until everything is configured to your needs.

FAQ

How to set the display, greeting and music on hold on RingCentral?

1. Access your RingCentral account.
2. Select the "Administrator" option in the main menu.
3. Click on the “Advanced Settings” tab.
4. Select “Call Controls” and then “General.”
5. In the “Call Screen” section, configure the options according to your preferences.
6. To set up your greeting, go to the “Call Controls” tab and select “Greeting & Announcement.”
7. Click “Add new greeting” and choose the option you want: record a greeting or upload an audio file.
8. Follow the instructions to record your greeting or select an audio file from your device.
9. Once the greeting is set up, select the type of call you want it to play on.
10. To set up music on hold, go to the “Call Controls” tab and select “Music on Hold.”
11. Choose the “Add new file” option and select the music file you want to upload.
12. Assign hold music to the call queues you prefer.

How to change the greeting in RingCentral?

1. Access your RingCentral account.
2. Select the "Administrator" option in the main menu.
3. Click “Call Controls” and then “Greeting and Announcement.”
4. Choose the greeting you want to change.
5. Click "Edit" and follow the instructions to record a new greeting or select an audio file.
6. Save the changes made.

How to customize the call screen in RingCentral?

1. Sign in to your RingCentral account.
2. Select the "Administrator" option in the main menu.
3. Click on the “Advanced Settings” tab.
4. Select “Call Controls” and then “General.”
5. Configure the call screen options according to your preferences.
6. Click "Save" to apply the changes you made.

How to add on-hold music in RingCentral?

1. Sign in to your RingCentral account.
2. Select the "Administrator" option in the main menu.
3. Click “Call Controls” and then “Music on Hold.”
4. Choose the “Add new file” option and select the music file you want to upload.
5. Assign hold music to the call queues you prefer.
6. Save the changes made.

How to record a greeting in RingCentral?

1. Sign in to your RingCentral account.
2. Select the "Administrator" option in the main menu.
3. Click “Call Controls” and then “Greeting and Announcement.”
4. Click “Add new greeting.”
5. Follow the instructions to record your greeting using your device's microphone.
6. Save the greeting and assign the call type you want it to play on.
7. Save the changes made.

How to select hold music in RingCentral?

1. Sign in to your RingCentral account.
2. Select the "Administrator" option in the main menu.
3. Click “Call Controls” and then “Music on Hold.”
4. Choose the hold music you want to use from the available options.
5. Assign hold music to the call queues you prefer.
6. Save the changes made.

How to upload a music file for hold to RingCentral?

1. Sign in to your RingCentral account.
2. Select the "Administrator" option in the main menu.
3. Click “Call Controls” and then “Music on Hold.”
4. Choose the “Add new file” option and select the music file you want to upload.
5. Assign hold music to the call queues you prefer.
6. Save the changes made.

How to set up the call screen in RingCentral?

1. Sign in to your RingCentral account.
2. Select the "Administrator" option in the main menu.
3. Click on the “Advanced Settings” tab.
4. Select “Call Controls” and then “General.”
5. Configure the call screen options according to your preferences.
6. Click "Save" to apply the changes you made.

How to change hold music on RingCentral?

1. Sign in to your RingCentral account.
2. Select the "Administrator" option in the main menu.
3. Click “Call Controls” and then “Music on Hold.”
4. Choose the hold music you want to change.
5. Click "Edit" and follow the instructions to upload a new music file or select an existing one.
6. Save the changes made.

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