En Slack, the leading business communication platform, it is essential to have tools that guarantee security and efficiency in calls made through the platform. One of these tools is call monitoring, which allows organization administrators to monitor and control calls made by team members. In this article, we will show you how to enable call monitoring (admin) on Slack, step by step, so you can make the most of this functionality and ensure a safe and productive work environment for your team.

Step by step -- How to enable call monitoring (admin) in Slack?

• First, log in in your Slack account as an administrator.
• Next, click on your profile name in the upper right corner of the screen.
• Select “Settings and administration” in the drop-down menu.
• Scroll down until you find “Call Settings” and click on that option.
• Once in call settings, activate the “Enable call monitoring (administrator)” option.
• Make sure to save the changes before leaving the page.

FAQ

Frequently Asked Questions about Call Monitoring in Slack

How to enable call monitoring (admin) in Slack?

1. Sign In in your Slack account.
2. Click your name in the top right corner and select “Settings and administration.”
3. Select “Workspace Settings” and then “Calls.”
4. In the “Call Monitoring” section, activate the “Enable Call Monitoring” option.
5. Complete the process by following the on-screen prompts.

What benefits does call monitoring in Slack offer?

1. Call monitoring allows administrators monitor and manage calls in the Slack workspace.
2. Administrators can see who is on a call, listen to the conversation and participate if necessary.
3. Call monitoring helps maintain safety and comply with regulations regarding communications in the work environment.

Can call monitoring be enabled in Slack on all plans?

1. No, call monitoring in Slack is only available available on paid plans.
2. Plans that include the call monitoring feature are Slack Standard, Plus and Enterprise Grid.
3. Users on free plans do not have access to the call monitoring.

How is privacy ensured when enabling call monitoring in Slack?

1. Administrators can only access calls for the purposes of supervision and management of the workspace.
2. Slack guarantees privacy of conversations and complies with data protection regulations.
3. Users are notified about the supervision possibility of calls in the workspace.

Is it possible to enable call monitoring in Slack for a specific group?

1. Yes, administrators can select which members of the workspace have access to call monitoring.
2. This is done through the permission settings in the call monitoring options.
3. The designated members will have the ability to monitor and manage calls within the specified group.

What happens if a user does not want to be monitored on a call in Slack?

1. Users have the option of abandon the call if they do not wish to be supervised.
2. When leaving the call, the administrator will no longer have access to the conversation and will not be able to listen or intervene.
3. It is important that users respect privacy of conversations and communicate your preferences to administrators if necessary.

Do I need to do any additional configuration to enable call monitoring in Slack?

1. Yes, administrators must make sure you have the necessary permissions to enable call monitoring in the workspace.
2. It may be necessary verify identity administrator before configuring.
3. All the detailed instructions to configure call monitoring are available in the Slack support documentation.

What happens if an administrator abuses the call monitoring feature in Slack?

1. Slack promotes responsible use of call monitoring and takes action against abuse of this feature.
2. Users can report inappropriate behaviors related to monitoring calls through Slack support channels.
3. The administrators who they abuse the function call monitoring may face sanctions from Slack.

Can call monitoring be enabled in Slack from mobile devices?

1. Yes, the function call monitoring is available in the Slack mobile app for administrators.
2. Administrators can enable call monitoring from your mobile devices following the same steps as in the desktop version.
3. It is important to have the last version of the installed application to access all call monitoring functions.

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