Creating a single-level IVR menu in BlueJeans is an effective way to organize and route incoming calls efficiently. With this tool, you can personalize and simplify navigation for users, providing them with the necessary information quickly and easily. In this article, we will show you step by step how create a single level IVR menu in BlueJeans to improve your users' experience and optimize call management in your company.

– Step by Step -- How to create a single level IVR menu in BlueJeans?

• Step 1: Access your BlueJeans account.
• Step 2: Click “Admin” in the left side menu.
• Step 3: Select “IVR” in the settings section.
• Step 4: Click “Add Menu” to create a new IVR menu.
• Step 5: Enter a descriptive name for the single-level IVR menu.
• Step 6: Configure the menu options, assigning a number and an action to each, such as "For sales, press 1" or "For technical support, press 2."
• Step 7: Save the IVR menu settings.
• Step 8: Assigns the created IVR menu to a specific phone number or extension.
• Step 9: Try the IVR menu by calling the corresponding number or extension.

FAQ

1. What is a single level IVR menu in BlueJeans?

A single level IVR menu in BlueJeans is a tool that allows users to interact with an automated phone system to perform different actions by dialing numbers.

2. How to access IVR settings in BlueJeans?

To access IVR settings in BlueJeans, follow these steps:

1. Sign in to your BlueJeans account.
2. Go to the administration section.
3. Click on “IVR Settings”.

3. What are the configuration options for a single level IVR menu in BlueJeans?

Configuration options for a single level IVR menu in BlueJeans include:

1. Recording of welcome messages and menu options.
2. Defining dialing options to redirect to conferences, extensions, or departments.
3. Configuration of IVR operating hours.

4. How to record a welcome message for the IVR menu in BlueJeans?

To record a welcome message for the IVR menu in BlueJeans:

1. Access the IVR settings in BlueJeans.
2. Click "Record welcome message."
3. Use a microphone or load an audio file for recording.

5. How to configure dialing options for IVR menu in BlueJeans?

To configure dialing options for the IVR menu in BlueJeans:

1. Access the IVR settings in BlueJeans.
2. Click "Set dialing options."
3. Add dialing options, such as extensions or departments.

6. Can I schedule operating times for the IVR menu in BlueJeans?

Yes, you can schedule operating times for the IVR menu in BlueJeans:

1. Access the IVR settings in BlueJeans.
2. Click “Set up operating hours.”
3. Specifies the times when the IVR menu will be active.

7. Is it possible to customize the IVR menu options in BlueJeans?

Yes, you can customize the IVR menu options in BlueJeans:

1. Access the IVR settings in BlueJeans.
2. Click "Customize menu options."
3. Add, edit or remove options according to your needs.

8. How can I test the IVR menu in BlueJeans before implementing it?

To test the IVR menu in BlueJeans before implementing it:

1. Plays welcome messages and menu options.
2. Dial the corresponding numbers to verify the redirection.
3. Test during different times to make sure everything is working correctly.

9. Is there any call traffic analysis tool for IVR menu in BlueJeans?

Yes, BlueJeans offers call traffic analysis tools for the IVR menu:

1. Access the reports or analysis section in your BlueJeans account.
2. Select the IVR menu you want to analyze.
3. Get information on call volume, wait time, and more.

10. How can I get technical support for setting up the IVR menu in BlueJeans?

To Get Technical Support for IVR Menu Setup in BlueJeans:

1. Check the help or support section on the BlueJeans website.
2. Use live chat if available.
3. Consider emailing or calling BlueJeans customer service.

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