When to open a dispute on Alibaba?
When to open a dispute on Alibaba? It is important to recognize that sometimes orders we place on Alibaba do not arrive as expected. In this situation, it is important to know when it is appropriate to open a dispute with the seller. In this article, we will provide you with all the necessary information so that you can make an informed decision about when to open a dispute on Alibaba. You will learn to identify situations in which your rights as a buyer are being violated, as well as the steps you should follow to initiate a dispute effectively. Keep reading so you don't miss out on your rights as a consumer!
– Step by step -- When to open a dispute on Alibaba?
- When to open a dispute on Alibaba?
1. Review Alibaba's buyer protection policy. Before opening a dispute, it is important to familiarize yourself with Alibaba's buyer protection policies to understand the cases in which a dispute may be initiated.
2. Contact the supplier. Before taking more drastic measures, it is advisable to contact the supplier to try to resolve the problem amicably.
3. Check delivery time. If the delivery time has passed and the product has not yet arrived, it is time to consider opening a dispute.
4. Check the status of the product. If the product received does not meet the agreed specifications or is damaged, it is appropriate to open a dispute on Alibaba.
5. Collect evidence. Before opening the dispute, it is crucial to collect all evidence (such as screenshots of conversations, photos of the product received, etc.) that support your claim.
6. Enter the Alibaba platform. To open a dispute, it is necessary to enter the Alibaba platform, locate the corresponding order and follow the steps to start the dispute process.
7. Provide detailed information. When opening the dispute, it is important to provide all detailed information and evidence collected to support your claim.
8. Follow the resolution process. Once the dispute has been opened, it is important to follow the resolution process and be alert to any requests for additional information from Alibaba.
FAQ
When to open a dispute on Alibaba?
- Access your Alibaba account
- Select the order in question
- Click “Open Dispute”
- Complete the dispute form
- Wait for Alibaba's resolution
What are the valid reasons to open a dispute on Alibaba?
- The product received does not match the description on the supplier's page
- The product arrived damaged or in poor condition
- The product has not been received within the agreed period
What is the deadline to open a dispute on Alibaba?
- The maximum period is 60 days after the shipping date
- It is advisable to open the dispute as soon as possible to expedite the process
What evidence should I provide when opening a dispute on Alibaba?
- Photos of the product received and packaging
- Screenshots of communication with the supplier
- Any other document that supports your claim
How long does it take to resolve a dispute on Alibaba?
- The process can take 15 to 45 business days
- It will depend on the complexity of the case and the cooperation of both parties.
Can I cancel a dispute on Alibaba?
- It is not recommended to cancel a dispute once opened
- Cancellation may make it difficult to resolve the issue and obtain a refund
What is the process after opening a dispute on Alibaba?
- The supplier will have the opportunity to respond to the dispute
- Alibaba will review the information provided by both parties
- A final decision will be issued and we will proceed accordingly.
What happens if the supplier does not respond to the dispute on Alibaba?
- Alibaba will take the supplier's lack of response into consideration when making a decision
- It is recommended to continue contacting the provider to try to resolve the problem
Can I open a dispute if the supplier does not ship the product?
- Yes, you can open a dispute if you have not received the product within the agreed period
- Please provide the necessary evidence when opening the dispute to support your claim
How is the refund process carried out in case of a dispute resolved in favor of the buyer on Alibaba?
- Refund is made through the original payment method used in the transaction
- Refund processing time may vary depending on the payment method and bank.