How to use the promotional balance of Movistar
If you are a Movistar customer, you have surely enjoyed the benefit of a Promotional Balance in your account. This balance allows you to make calls, send text messages, and browse the internet for free or at a reduced cost. However, you may be wondering how you can make the most of this benefit. In this article, we will explain to you in a simple and direct way how to use the Movistar Promotional Balance to get the most out of it. Keep reading to find out!
– Step by step -- How to Use Movistar Promotional Balance
- Step 1: Check your Movistar promotional balance. This balance can be used to make calls, send text messages and access mobile data.
- Step 2: Dial the recharge code on your mobile phone. This code is unique and can be found on the receipt of the recharge you purchased.
- Step 3: Enter the recharge code by dialing *444* recharge code# and pressing the call key. Once this is done, you will receive a confirmation of the recharge.
- Step 4: Verify that the Movistar promotional balance has been credited correctly. To do so, you can dial *001# and press the call key to check your balance.
- Step 5: Use your promotional balance to make calls, send text messages or use mobile data according to your needs.
FAQ
1. How can I activate the Movistar promotional balance?
1. Dial *777# on your phone.
2. Choose the option to activate promotional balance.
3. Follow the on-screen instructions to complete the promotional balance activation.
2. How can I check the promotional balance on my Movistar phone?
1 Dial *001# on your Movistar phone.
2. A message will appear with your current promotional balance.
3. Can I transfer the promotional balance to another Movistar number?
1. Yes, you can transfer promotional balance to other Movistar numbers.
2. Dial *100# on your phone.
3. Select the option to transfer promotional balance.
4. Follow the instructions on the screen to complete the transfer.
4. What benefits can I get with the Movistar promotional balance?
1. With the Movistar promotional balance, you can get benefits such as free minutes and text messages, additional data, and discounts on recharges.
5. How can I top up my promotional balance?
1. You can recharge your promotional balance through the Movistar website, the mobile application, or authorized establishments.
2. Dial the recharge code on your phone and follow the instructions to complete the recharge.
6. Is there an expiration date for the Movistar promotional balance?
1. Yes, the Movistar promotional balance has an expiration date.
2. Check the expiration date by dialing *001# on your Movistar phone.
7. Can I use my promotional balance to purchase data packages or minutes?
1. Yes, you can use your promotional balance to purchase data packages or minutes.
2. Dial *333# on your phone and follow the instructions to purchase a package.
8. What should I do if I can't use my promotional balance?
1. Verify that the promotional balance is activated on your line by dialing *001#.
2. If the promotional balance is activated and you still cannot use it, please contact Movistar customer service for help.
9. Are there restrictions on the use of Movistar promotional balance?
1. Some promotions may have restrictions on their use, such as expiration date or exclusion of certain services.
2. Check the terms and conditions of the specific promotion for restrictions.
10. Can I accumulate promotional balance with regular balance on my Movistar line?
1. Yes, you can accumulate promotional balance with regular balance on your Movistar line.
2. The promotional balance will be used first when making any type of consumption on your line.