Managing users in an existing call queue in Webex can be crucial to maintaining an efficient and organized workflow. In this article, you will learn how remove or add users to an existing call queue in Webex easily and quickly. With just a few few steps, you can ensure that the right users are in the correct call queue, thus optimizing your team's communication and productivity.

Step by step -- How to Delete or Add Users to an Existing Call Queue in Webex?

How to Remove or Add Users to an Existing Call Queue in Webex?

Here we will show you how to remove or add users to an existing call queue in Webex. Follow these simple steps:

• Log in in your Webex account.
• On the main page, click under “Manage” at the top from the screen.
• In the left side menu, Choose «Call Queues».
• Find all kind of call queue in the list and click therein.
• On the call queue page, scroll down to the “Members” section.
• To delete a user from the call queue, click on the "Delete" button next to the user's name.
• For add a user to the call queue, click on the "Add" button and select the user's name from the contact list.
• Once you have made the changes, click Click the “Save” button to save the changes to the call queue.

And that's it! Now you know how to easily remove or add users to an existing call queue in Webex. Remember that this function allows you to manage efficiently participants in your call queues according to your needs.

FAQ

How to Remove or Add Users to an Existing Call Queue in Webex?

Deleting or Adding Users to a Call Queue in Webex is simple and allows you to manage your meetings efficiently. Here's how to do it:

1. Sign in to your Webex account.
2. Click the “Calls” tab in the top navigation bar.
3. Select the existing call queue where you want to make changes.
4. On the call queue page, click “Edit”.
5. To remove users from the existing call queue:
– Click the “Delete” icon next to the name of the user you want to delete.
– Select “Yes” to confirm the deletion.
6. To add users to the existing call queue:
– Click “Add Users” in the users section.
– Type the names of the users you want to add in the search field.
– Click on the user names in the results list to select them.
– Click “Add” to add the selected users.
7. If you have made changes, be sure to click “Save” to apply the updates to the call queue.
8. Ready! You have removed or added users to the existing call queue in Webex.

How can I delete multiple users at the same time in a Call Queue in Webex?

Delete multiple users both in a Call Queue in Webex it is possible by following these steps:

1. Sign in to your Webex account.
2. Access the call queue you want to modify.
3. Click “Edit” on the call queue page.
4. Select the users you want to remove from the call queue by holding down the "Ctrl" (on Windows) or "Command" (on Mac) key while clicking the user names.
5. Click the “Delete” icon at the top of the list of selected users.
6. Confirm the deletion by selecting “Yes”.
7. Finally, be sure to click “Save” to apply the changes made to the call queue.

How can I add multiple users at once to a Call Queue in Webex?

Adding several users at the same time to a Call Queue in Webex is very simple. Follow these steps:

1. Sign in to your Webex account.
2. Go to the edit page of the call queue to which you want to add users.
3. Click “Add Users” in the users section.
4. Type the names of the users you want to add in the search field.
5. Click the user names in the results list to select them.
6. Once you have selected all the users you want to add, click “Add”.
7. The selected users will have been successfully added to the existing call queue.
8. Don't forget to click "Save" to apply the changes made to the call queue.

How can I make changes to an existing Call Queue in Webex?

Modifying an existing Call Queue in Webex only requires following these simple steps:

1. Sign in to your Webex account.
2. Go to the “Calls” tab in the top navigation bar.
3. Choose the call queue you want to edit.
4. Click “Edit” on the call queue page.
5. Make the changes you want to make, such as adding or removing users.
6. After making the necessary changes, be sure to click “Save” to apply the updates to the call queue.
7. Ready! You have made the changes to the existing call queue in Webex.

What happens if I remove a user from a Call Queue in Webex?

If you remove a user from a Call Queue in Webex, the following changes will occur:

1. The deleted user you will no longer receive calls that are in that queue.
2. The deleted user will no longer appear as an available agent in the call queue.
3. The deleted user's position will be released in the queue to be occupied by another available user or so that the queue can advance.
4. The option to remove a user from a call queue does not affect your general access to Webex nor your ability to join other meetings or make calls optical boutiques
5. If you want to add the user to the call queue again, you can do so by following the corresponding steps.

How can I save changes made to a Call Queue in Webex?

Saving changes made to a Call Queue in Webex is very simple. Follow these steps:

1. Sign in to your Webex account.
2. Access the edit page of the call queue you want to save.
3. Make any necessary changes, such as adding or deleting users.
4. After making the changes, be sure to click the “Save” button located on the page.
5. If you forget to click "Save", the changes will not be applied to the call queue.
6. By clicking “Save”, the updates will be saved and applied to the existing call queue.
7. Ready! You have successfully saved the changes to the call queue in Webex.

Can I undo changes made to a Call Queue in Webex?

If you want to undo changes made to a Call Queue in Webex, simply follow these steps:

1. Sign in to your Webex account.
2. Go to the edit page of the call queue from which you want to revert changes.
3. Click “Undo” or “Cancel” on the editing page.
4. This will override the changes made and return to the previous call queue settings.
5. Please note that if you have already clicked "Save" after making the changes, it will not be possible to undo them.
6. If you want to redo the changes after undoing or canceling them, you will need to make the changes manually again.

How can I manage calls in a Call Queue in Webex?

Managing calls in a Call Queue in Webex allows you to take control of the flow of calls. incoming calls. Follow these steps to do it:

1. Sign in to your Webex account.
2. Go to the “Calls” tab in the top navigation bar.
3. Select the call queue in which you want to manage calls.
4. On the call queue page, you can see the list of incoming calls in real time.
5. To answer a call, click the headset icon next to the call in the list.
6. To redirect a call to another user, click the transfer icon next to the call and select the user you want to transfer the call to.
7. If you want to end a call, click the hang up icon next to the call.
8. If you want to leave a note or take additional action for a call, click the details icon next to the call.
9. Remember that you can also adjust call queue settings, add or delete users and make other relevant changes to personalize your call management.
10. Ready! You can now manage calls in the call queue in Webex effectively.

How can I access the edit page for a Call Queue in Webex?

To access the Call Queue editing page in Webex, you just have to follow these steps:

1. Sign in to your Webex account.
2. Click the “Calls” tab in the top navigation bar.
3. A list of your existing call queues will be displayed.
4. Click the call queue you want to edit.
5. This will take you to the call queue page where you can make settings changes, add or delete users, and perform other actions.
6. On the call queue page, you will find the necessary editing and configuration options.
7. Ready! You can now easily access the queue edit page. calls in Webex.

What happens if I add a user to a Call Queue in Webex?

If you add a user to a Call Queue in Webex, the following changes will occur:

1. The added user will start receiving calls that are in that queue.
2. The added user will appear as an available agent in the call queue.
3. The position of the added user will depend on the call queue configuration.
4. New users They must have access to Webex and a user account valid to be able to receive calls from the queue.
5. If you want to remove the user from the call queue again, you can do so by following the corresponding steps.

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