How to refund on Xbox
If you have made a purchase in the Xbox store and need to return it, don't worry, we have the solution for you. In this article, we will show you how to refund on Xbox in a simple and fast way. You will learn the steps necessary to request a refund for any purchase you have made on the Xbox platform, whether by mistake or because the product did not meet your expectations. Keep reading to discover how to get your money back easily and conveniently!
Step by step -- How to Refund on Xbox
- Access your Xbox account: To start the refund process, you must first access your Xbox account from your console or through the official Xbox website.
- Navigate to the »Order History» section: Once you're logged in, go to the "Order History" section in your Xbox account.
- Select the game or content you wish to refund: Find the game or content you want to refund in your order history and select the appropriate option.
- Check if you meet the requirements for the refund: Please make sure that the game or content you wish to refund meets the refund requirements set by Xbox.
- Submit your refund request: Once you've confirmed that you meet the requirements, follow the instructions to submit your refund request to Xbox.
- Wait for refund confirmation: Once the request has been submitted, await confirmation from Xbox regarding the requested refund.
- Receive the refund to your original payment method: Once your request is approved, you will receive a refund to the original payment method used to purchase the game or content.
FAQ
How to request a refund on Xbox?
- Log in in your Xbox account
- Go to «Settings» and select »Account»
- Click on “Purchase History”
- Select the item you want reimburse
- Click “Request” reimbursement» and follow the instructions
How long do I have to request a refund on Xbox?
- You have until 14 days from the date of purchase to request a reimbursement
- The game must not have been played by more than 2 hours
Can I refund a digital game on Xbox?
- Yes, you can reimburse a digital game on Xbox if you meet the requirements
- You must request the reimbursement within the 14 days of the purchase and not having played more than 2 hours
Can you cancel a purchase on Xbox?
- Yes, you can request a reimbursement for cancel a purchase on Xbox
- You must meet the requirements of 14 days since purchase and 2 hours of game
How can I check the status of my refund on Xbox?
- Sign in to your Xbox account
- Go to “Settings”, select “Account” and click “Purchase History”
- Under the article refunded, you will be able to see the status of the reimbursement
How long does it take for a refund to be processed on Xbox?
- The reimbursement it may take up to 10 business days en process
- It will depend on the payment method used for the purchase
What payment methods are eligible for refund on Xbox?
- Payment methods eligible for reimbursement on Xbox include credit and debit cards
- You can also reimburse purchases made with Microsoft account balance
Can I refund a subscription on Xbox?
- No, Xbox subscriptions are notrefundable
- Once once purchased, you cannot request a reimbursement for a subscription
Can I refund a gift on Xbox?
- No, the gifts on Xbox they are notrefundable
- Once accepted, can not be refunded
Can I refund DLC or season passes on Xbox?
- Yes, you can request a reimbursement for DLC or season passes if you meet the requirements 14 days y 2 hours of game
- The request for reimbursement must be done within the specified time frame
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