If you are looking for an effective way to monitor calls in your company, BlueJeans has the perfect tool for you. With How to use call monitoring in BlueJeans? You will be able to know exactly who is on the call, who is speaking at any given moment and how long they have been talking. This feature is ideal for supervisors who need to monitor their team's interactions, as well as coaches who want to provide real-time feedback. In this article we will guide you step by step so that you can make the most of this valuable tool.

– Step by step -- How to use call monitoring in BlueJeans?

• Step 1: Sign in to your BlueJeans account.
• Step 2: Once you are logged into your account, click on the “Administrator” tab in the top right corner of the screen.
• Step 3: Select "Settings" from the dropdown menu.
• Step 4: In the left panel, click “Call Management.”
• Step 5: Then, select “Call Monitoring.”
• Step 6: This is where you will be able to see all the calls in progress in your organization and monitor them.
• Step 7: To monitor a particular call, simply click on it and you can listen to it in real time.
• Step 8: Additionally, you will be able to see who is participating in the call and how long it has been going on.
• Step 9: If necessary, you can also intervene in the call to assist participants.
• Step 10: Once you're done monitoring the call, simply close the monitoring window to finish the process.

FAQ

Frequently Asked Questions about Using Call Monitoring in BlueJeans

How to activate call monitoring in BlueJeans?

1. Sign in to your BlueJeans account.
2. Create or join a meeting as a moderator.
3. Click the “More options” button at the bottom of the meeting window.
4. Select “Enable Monitoring.”

How can I view monitored calls in BlueJeans?

1. Sign in to your BlueJeans account.
2. Navigate to the “Meeting History” section in the dashboard.
3. Click “Meeting History” to view the list of monitored meetings.

Can I record monitored calls in BlueJeans?

1. Sign in to your BlueJeans account.
2. Create or join a meeting as a moderator.
3. Click the “More options” button at the bottom of the meeting window.
4. Select “Record Meeting” to start recording the monitored call.

Can a participant know if their call is being monitored in BlueJeans?

1. Participants will be notified before call monitoring begins.
2. The notification will be displayed in the meeting window and participants can choose to leave the meeting if they wish.

How to stop monitoring a call in BlueJeans?

1. Click the “More options” button at the bottom of the meeting window.
2. Select “Disable Monitoring” to stop monitoring the call.

Is there a limit on the duration of call monitoring in BlueJeans?

1. No, there is no preset limit for the duration of call monitoring in BlueJeans.
2. Moderators can monitor the call for as long as necessary.

Can I share my screen while monitoring calls in BlueJeans?

1. Yes, moderators can share their screen while monitoring calls in BlueJeans.
2. This can be useful for providing visual feedback or instructions during the supervised call.

Is there any volume control feature during call monitoring in BlueJeans?

1. Yes, presenters can control monitored call volume from the meeting window.
2. This allows them to adjust the volume of the participants if necessary.

Can moderators speak during call monitoring in BlueJeans?

1. Yes, moderators can talk and communicate with participants while monitoring calls in BlueJeans.
2. This allows them to provide real-time guidance during the monitored call.

How can I get additional help monitoring calls in BlueJeans?

1. You can find additional resources on the BlueJeans website, including guides and FAQs.
2. You can also contact BlueJeans support to get personalized assistance.

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