Troubleshooting with Joy-Con

If you are having problems with your Joy-Con, don't worry! In this article you will find the Troubleshooting with Joy-Con in a simple and direct way. We know how frustrating it can be when your controllers aren't working properly, but don't worry, we have helpful and easy-to-follow tips to get you back to enjoying your favorite games without any hiccups. So, get your Joy-Con ready and let's start solving these problems together!

Troubleshooting with Joy-Con

Step 1: Make sure you have the Joy-Con correctly connected to the console Nintendo Switch.

Step 2: Check that the Joy-Con are charged. If they are not charged enough, connect them to the console dock to charge them.

Step 3: Check if there are objects that may be interfering with the connection between the Joy-Con and the console. Aleja any device nearby electronic device or interference source.

Step 4: Reboot the Nintendo Switch console. Press and hold the power button for at least 3 seconds and select the “Power off” option from the menu that appears. Then turn the console back on.

Step 5: Update the software for the Nintendo Switch console and Joy-Con. Go to your console settings, select “Console,” then “Console Update.” To update the Joy-Con, go to the drivers settings and select “Update drivers”.

Step 6: Calibrate the Joy-Con. Go to your console settings, select “Controllers and Sensors,” then “Calibrate Controllers.” Follow the on-screen instructions to correctly calibrate the Joy-Con.

Step 7: If none of the above steps resolve the issue, you may need to contact Nintendo Customer Support for additional assistance.

Remember that following these steps can be of great help to solve common problems with the Joy-Con and ensure a gaming experience without interruptions. Have fun playing with your Nintendo Switch!

FAQ

1. How to solve connection problems with Joy-Con?

Make sure the Joy-Con are properly connected to the Nintendo Switch console.
Check that the Joy-Con are charged or insert new batteries if using batteries.
Restart the Nintendo Switch console and Joy-Con.
Keep the Joy-Con away from any interference, such as electronic devices or walls.

If problems persist, contact Nintendo Support for additional assistance.

2. How to solve Joy-Con desynchronization?

Go to the home screen of the Nintendo Switch console.
Select the “Settings” option in the console menu.
Select “Controllers and Sensors” in the “Controllers and Accessories” section.
Select “Change Grips/Turns” under the “Controller Assignments” option.

Follow the on-screen instructions to pair the Joy-Con with the console again.

3. What should I do if the Joy-Con buttons do not respond?

Make sure the buttons are not dirty or blocked.
Gently clean the buttons with a dry cloth or cotton swab.
Perform a Joy-Con calibration in the Nintendo Switch console settings.
Update the software for the Nintendo Switch console and Joy-Con.

If the problem persists, contact Nintendo Support for assistance.

4. What to do if the Joy-Con do not charge?

Check that the Joy-Con are correctly connected to the Nintendo Switch console in handheld mode.
Verify that the Nintendo Switch console is charged via the included power adapter.
Connect the Joy-Con to the charging base included in the package of the Nintendo Switch.

If the Joy-Cons still do not charge, they may need repair or replacement. Contact Nintendo Support for assistance.

5. How to solve the drifting problem in the Joy-Con?

Go to the starting screen of the Nintendo Switch console.
Select the “Settings” option in the console menu.
Select “Controllers and Sensors” in the “Controllers and Accessories” section.
Select “Calibrate Controllers” in the “Controller Calibration” option.

Follow the on-screen instructions to perform the calibration and solve the problem drifting on the Joy-Con.

6. Why don't the Joy-Con connect to the Nintendo Switch console in handheld mode?

Verify that the Joy-Con are correctly slid into the console rails.
Make sure the Joy-Con are not blocked or dirty.
Restart the Nintendo Switch console and Joy-Con.
Check if the Joy-Con are updated with the latest software version using the console settings.

If the problem persists, contact Nintendo Support for additional assistance.

7. How to solve Bluetooth problems with Joy-Con?

Make sure your Nintendo Switch console is updated with the latest software version.
Synchronize the Joy-Con again with the Nintendo Switch console.
Check that there are no interference or nearby electronic devices that could affect the Bluetooth signal.
Place the Nintendo Switch console and Joy-Con close to each other.

If the issue is not resolved, please contact Nintendo Support for additional assistance.

8. How to solve the problem of Joy-Con disconnecting during gameplay?

Verify that the Joy-Con are properly slid and secured into the console rails.
Make sure the Joy-Con are fully charged.
Place the Nintendo Switch console and Joy-Con closer to each other while you play.
Avoid interference from other devices electronics or metal walls that may affect the Joy-Con signal.

If the problem persists, contact Nintendo Support for additional assistance.

9. What to do if the Joy-Con do not update correctly?

Verify that the Nintendo Switch console is connected to the internet.
Make sure the Joy-Con are fully charged.
Restart the Nintendo Switch console and Joy-Con.
Please try the update again through console settings.

If the problem persists, contact Nintendo Support for additional assistance.

10. How to solve response problems in the Joy-Con motion controls?

Go to the home screen of the Nintendo Switch console.
Select the “Settings” option in the console menu.
Select “Controllers and Sensors” in the “Controllers and Accessories” section.
Select “Calibrate Controllers” in the “Controller Calibration” option.

Follow the on-screen instructions to calibrate the Joy-Con motion controls and solve problems of answer.

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Troubleshooting with Joy-Con