How is the promotional balance of Movistar used?
If you are a Movistar user and have promotional balance in your account, it is important that you know how to use it effectively. How Movistar Promotional Balance Is Used It's a common question among customers, and the answer is very simple. The promotional balance is what you get as part of some promotion or special recharge, and it has certain restrictions regarding its use. In this article, we will explain step by step how you can get the most out of your promotional balance and enjoy the benefits offered by the mobile phone company to the fullest.
– Step by step -- How to Use the Movistar Promotional Balance
- Step 1: First, make sure you have promotional balance on your Movistar line. You can verify this by calling *611# from your phone or by entering the Mi Movistar app.
- Step 2: Once confirmed that you have promotional balance, decide how you want to use it. You can use it to make calls, send text messages, browse the internet or purchase additional packages.
- Step 3: For make calls or send text messages with your promotional balance, simply leave it as your main balance. When you make a call or send a message, your promotional balance will automatically be used if you have enough to cover the cost.
- Step 4: If you prefer to use your promotional balance to browse the internet, you must configure your phone to use that balance when you connect. You can do this by going into the network settings on your phone and selecting the option to use promotional balance for data.
- Step 5: If you wish to buy additional packages With your promotional balance, you can do so through the Mi Movistar app or by sending a text message with the word “PACKAGE” to the number indicated by Movistar.
- Step 6: Remember that promotional balance usually has an expiration date, so make sure you use it before it expires. You can check the expiration date of your promotional balance in the Mi Movistar app or by calling customer service.
FAQ
How is the Movistar promotional balance used?
1. Dial *100# on your phone
2. Select the “Queries” option in the menu
3. Choose “Promotional Balance” to see the available amount
4. To use it, recharge or pay for a service with that balance
How long does Movistar's promotional balance last?
1 The promotional balance has a specific duration that varies depending on the promotion
2. Check the validity of your promotional balance when recharging or on the Movistar website
Can I transfer my promotional balance to another user?
1. Promotional balance cannot be transferred to another user
2. You can only use it to recharge or pay for services on your own line
How to recharge with the Movistar promotional balance?
1. Dial *100# on your phone
2. Choose the “Recharges” option in the menu
3. Select “Promotional balance” as payment method
4. Enter the amount to recharge and confirm the operation
Can I use the promotional balance to purchase data packages?
1. Depends on the current promotion
2. Check if the promotional balance is valid for the purchase of data packages in the promotions section of the Movistar app or on its website.
What can I do if my promotional balance does not appear in my account?
1 Verify that the promotion is active and valid
2. If the problem persists, contact Movistar customer service for assistance
How can I find out about current promotions to use my promotional balance?
1. Visit the Movistar website or download its mobile app
2. Check the promotions section to see the offers available for your line
Can I use the promotional balance to call international numbers?
1. It depends on the availability in your plan and the current promotion
2. Check in the promotions section if you can use the promotional balance to make international calls
Is there a cost to check my promotional balance?
1. The promotional balance consultation is free
2. You can check your promotional balance as many times as you need at no additional cost
How can I deactivate a promotion that I do not want to use with my promotional balance?
1. Contact Movistar customer service
2. Request the deactivation of the promotion that you do not wish to use with your promotional balance
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