If you are a Telmex customer and want to know your balance or available credit, you are in the right place. How to Know My Telmex Credit It is a common question among users of the company, and in this article we will explain how to obtain that information in a simple and fast way. Knowing your Telmex credit will allow you to be aware of how much balance you have available to make calls, send messages and use other company services. Keep reading to discover how to check your Telmex credit in just a few steps.

– Step by step -- How to Know My Telmex Credit

• Enter the Telmex website. In order to review your Telmex credit, you need to visit its official website.
• Log in into your account. Once on the main page, log in to your account using your username and password.
• Look for the “My Account” section. Once inside your account, look for the section that indicates “My Account” or “My Services”.
• Click on "Check my credit." Within the "My Account" section, look for the option that allows you to check your Telmex credit and click on it.
• Enter your personal information. In order to obtain your Telmex credit, you may be asked to enter certain personal information to confirm your identity.
• Check your credit. ⁢ Once the previous steps are completed, you will be able to see your current Telmex credit and any details related to it.
• Review the detailed information. Be sure to carefully review any details related to your Telmex credit, such as available balance, expiration dates, among others.

FAQ

How can I know my Telmex credit?

1. Enter the Telmex website.
2. Sign in⁤ to your account or register if you don't have one yet.
3. Once inside your account, you will be able to see the balance and statistics of your Telmex credit.

What is Telmex credit?

1. The Telmex credit is a benefit that the company grants to its users to make calls.
2. This credit is distributed according to the contracted plan and the client's service time.
3. It is used to make calls that are deducted from the available balance.

What is the Telmex customer service number?

1. Telmex's customer service number is 800 123 0000.
2. You can dial this number to receive assistance with any question related to your Telmex credit.

Where can I recharge my Telmex credit?

1. You can recharge your Telmex credit at convenience stores, supermarkets or authorized establishments.
2. Another option is to do it through the Telmex website ⁢or⁣ the mobile application.
3. In the recharge section, you can select the desired amount and payment method.

How long does the Telmex credit last?

1. The Telmex credit has a certain validity that varies depending on the amount recharged.
2. Generally, the balance remains active for 90 days from the last recharge.
3. It is important to top up periodically to keep your balance active.

Can I transfer my Telmex credit to another user?

1. Yes, it is possible to transfer your Telmex credit to another user of the same company.
2. To do this, you must dial a transfer code followed by the recipient's phone number.
3. Check with the company for the rates and conditions to make this transfer.

Can you check the Telmex credit by text message?

1. Yes, you can check your Telmex credit by sending a text message with the word “BALANCE” to the Telmex customer service number.
2. You will receive a message with your available balance and its expiration date.

Can I purchase additional packages with my Telmex credit?

1. Yes, Telmex offers additional calls, messages and data packages that you can purchase with your available balance.
2. These packages can be purchased through the website, the mobile application or by dialing the customer service number.
3. Check available packages and costs before purchasing.

What should I do if my Telmex credit was incorrectly discounted?

1. If you notice an incorrect discount on your Telmex credit, contact Telmex customer service⁢ immediately.
2. Explain the situation and provide the necessary information so they can review the case.
3. The company will be responsible for⁢ making the corresponding correction and⁣ returning the incorrectly discounted balance.

What are Telmex customer service hours?

1. Telmex customer service hours are Monday to Friday from 8:00 am to 9:00 pm and Saturdays from 9:00 am to 2:00 pm.
2. You can contact them by phone, online chat, or email during these hours.

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