When we make purchases online, especially on international platforms such as AliExpress, it is common to encounter situations in which our orders do not arrive on time, the items received do not meet our expectations or simply do not fit the description provided by the seller. In these circumstances, it is essential to know when it is appropriate to open a dispute on AliExpress, the exact procedure to follow and how to ensure receive a refund just for our purchase. In this article, we will address this topic from a technical approach and with a neutral tone, providing a complete guide to resolve conflicts. effectivelyon the platform most popular online shopping in the world.

1. Introduction to opening disputes on AliExpress

In this section, you will learn All you need to know about opening disputes on AliExpress. If any product you purchased does not meet your expectations or not arrived in time, opening a dispute is the best way to solve the problem. Below, we will explain in detail how to do it.

1. First, log in to your AliExpress account and go to the “My Orders” section. Find the problematic order and click “Open dispute”. Make sure you have checked the deadline for opening a dispute, as there is a time limit for doing so.

2. After clicking “Open Dispute”, you will be redirected to a page where you will need to select the reason why you are opening the dispute. Here you will find options such as "The item is not as described", "The package did not arrive on time" or "Problems tracking my order". Select the reason that best suits your case.

3. You will then be asked to provide evidence of your claim. This could include photos or videos of the defective or damaged product, screenshots of any conversation with the seller or any another document relevant. It is important to provide solid evidence to support your claim.

Remember to follow these steps carefully to ensure you have a successful experience resolving issues on AliExpress. By following these steps and providing convincing evidence, you will increase your chances of getting a refund or a satisfactory solution to your problem. Please feel free to consult additional resources, such as online tutorials and AliExpress FAQs, to get more information on how to open disputes effectively.

2. AliExpress dispute process: What you need to know?

If you have any problems with your purchase on AliExpress, don't worry, there is a dispute process to resolve it! Here we show you the steps to follow to solve any problem efficiently and transparent.

1. Contact the seller: The first thing you should do is contact the seller to explain your problem. You can send him a message within the platform or use AliExpress live chat for a faster response. Remember to be clear and provide additional evidence if necessary.

2. Open a dispute: If you do not receive a satisfactory response from the seller or cannot contact them, it is time to open a dispute. To do so, go to your AliExpress account, select the relevant order and click “Open dispute”. Then, provide details about the problem, attach any evidence you have, and select the solution you expect.

3. How to identify situations in which you should open a dispute on AliExpress

AliExpress is a very popular online platform to make purchases international. However, occasionally, there may be situations where you do not receive the product you purchased or it arrives in a different condition than what was shown on the site. If you find yourself in a similar situation, here are some tips to identify when you should open a dispute on AliExpress:

• Check delivery details: Before opening a dispute, be sure to check the delivery details provided by the seller. Check the estimated delivery date and shipping status. If the delivery date has passed and you have not received the product, or if the shipping status has not been updated for an extended period of time, it is a sign that there could be a problem.
• Compare the product description with what you received: It is important to carefully compare the product description on the AliExpress page with the product you received. Pay attention to important details, such as color, size, and key features. If the product is significantly different than what was promised in the description, it is a valid reason to open a dispute.
• Capture evidence: To support your claim, it is advisable to capture clear and detailed evidence. Take photos or videos that clearly show the problem with the product. Be sure to include images of damaged, defective, or incorrect items. This evidence will be valuable when submitting your dispute to AliExpress.

Remember that it is important to follow the proper steps and present solid evidence when opening a dispute on AliExpress. Following these tips, you will be able to identify the situations in which you must take action and find a solution to your problem. Please do not hesitate to open a dispute if you feel that your rights as a buyer have been violated!

4. Steps to follow before opening a dispute on AliExpress

Before opening a dispute on AliExpress, it is important to follow certain steps to try to resolve the problem more efficiently. Here are some recommendations that will help you take the necessary steps before you reach that point:

1. Check the order status: Start by checking the current order status in your AliExpress account. Make sure that enough time has passed for the seller to ship. If the order status indicates that it has already been shipped and a reasonable amount of time has passed, go to the next step.

2. Contact the seller: Please contact the seller through the messaging option provided by AliExpress. Explain clearly and in detail the problem you are facing with the order. Attach any relevant evidence, such as screenshots, receipts, or product images. Wait for the seller to respond and maintain open communication to try to resolve the issue amicably.

3. Review AliExpress policies: Before opening a dispute, it is important to review AliExpress's policies to make sure your case meets the necessary requirements. Make sure you understand the maximum deadlines for opening a dispute and the documents needed to support your claim. This will help you determine if it is the right time to proceed with a dispute and what information you should provide.

5. Evaluation of AliExpress dispute policies: In which cases can you request a refund?

At AliExpress, we understand that sometimes the products you receive may not meet your expectations or may have problems. That's why we offer a dispute process so you can request a refund in certain cases. Below, we explain in which situations you can use this option:

1. Product not received: If you have made a purchase and the product has not been delivered within the stipulated period, you have the option of opening a dispute to request a refund. Make sure you wait until the order protection time ends before doing this process.

2. Product received in poor condition: If you have received a product that is damaged, broken or not working properly, you can open a dispute to request a refund. It is important that you attach photographs or videos that demonstrate the condition of the product at the time of receipt.

3. Product does not correspond to the description: If the product received does not correspond to the description provided on the AliExpress page, you can open a dispute to request a refund. Be sure to clearly detail how the product differs from the original description.

6. How to collect solid evidence to support your dispute on AliExpress

Gathering solid evidence is essential to support your dispute on AliExpress and increase your chances of getting a favorable resolution. Here are some tips and steps you can follow to gather the necessary evidence:

1. Take screenshots: When you encounter an issue with the order or product, be sure to take screenshots of all messages, shipping details, and any other relevant data. These screenshots will serve as visual proof of the situation.

2. Document your communications: If you have had conversations with the seller through AliExpress chat, save a copy of all conversations. This includes any promises or commitments that the seller has made in relation to the order.

3. Provide documentary evidence: If you received a product that was damaged or different from what was promised, take detailed photographs of the item. Be sure to clearly capture any defects or discrepancies. You can also include any additional documentation, such as invoices or receipts, that support your claim.

7. Common types of disputes on AliExpress: What are they and how to resolve them?

On AliExpress, you may encounter some common types of disputes when making purchases. Below details these disputes and provides information on how to resolve them effectively:

1. Dispute for item not received:

   If you have not received the item you purchased on AliExpress, the first thing you should do is check the status of your order on the platform. If the buyer protection period has not yet expired, you can open a dispute and contact the seller to resolve the problem. If communication with the seller is not satisfactory, you can request mediation from AliExpress and they will help you resolve the problem.

2. Dispute for wrong or defective item:

   If you receive an incorrect or defective item, it is important to take photographic evidence of the problem and contact the seller quickly. You can open a dispute on AliExpress and attach the photos as proof. If the seller does not provide a suitable solution, you can request a return or refund through the AliExpress dispute system. Remember to provide all the necessary details and follow the instructions provided by the platform.

3. Dispute for refund not received:

   If you have requested a refund through the AliExpress dispute system and have not received the money, it is important to contact AliExpress customer service. Provide the details of the dispute, such as the transaction number and the date the dispute was opened. AliExpress will investigate the case and take the necessary steps to resolve the issue and ensure you receive your refund.

8. Factors to consider before deciding to open a dispute on AliExpress

Before deciding to open a dispute on AliExpress, it is important to consider certain factors that will help you resolve the issue of efficient way and satisfactory. Taking the time to evaluate these factors will allow you to make an informed decision and maximize your chances of getting a favorable solution. Below are three crucial aspects to keep in mind:

Problem assessment: Before opening a dispute on AliExpress, it is essential to evaluate the nature of the problem in detail. Carefully examine what you are claiming and be sure to provide accurate and concise information. You may need to collect evidence, such as screenshots or photographic evidence, to support your claim. Also, consider whether the problem can be resolved by communicating directly with the seller, as this can often lead to a faster and more effective solution.

AliExpress Policies: Before getting involved in a dispute, it is essential to familiarize yourself with AliExpress's policies. Please review the buyer protection guidelines and terms of service to understand your rights and responsibilities. Learn about the deadlines for filing a dispute and the conditions under which AliExpress can intervene and resolve the problem. This will help you navigate the dispute process more efficiently and make decisions based on a clear understanding of the policies at play.

Clear and respectful communication: When opening a dispute, be sure to maintain clear and respectful communication with the seller. Explains the situation in detail and provides relevant evidence in an organized manner. Avoid using offensive or threatening language, as this can make a positive resolution difficult. Additionally, maintain a calm and professional tone throughout the process, which will facilitate the seller's cooperation and willingness to find a mutually beneficial solution.

9. When is the right time to open a dispute on AliExpress?

Opening a dispute on AliExpress can be a stressful situation for many buyers, especially if their order has not arrived or if the product received is defective. However, it is important to note that the platform is designed to protect buyers and resolve any type of issue fairly. Below we will explain in what circumstances it is appropriate to open a dispute and how to do so.

Firstly, you should evaluate whether you have a valid reason to open a dispute. For example, if the estimated delivery date has passed and you have not yet received your order, it is appropriate to open a dispute. You must provide all relevant details about your order, including tracking numbers, photographs, and clear descriptions of the problem. Additionally, it is crucial to note that the dispute must be opened within the buyer protection period, which is usually 60 days.

Once you have decided to open a dispute, you can follow these steps to do so effectively:

1. Log in to your AliExpress account and go to the “My Orders” section.
2. Find the order in question and click "Open dispute."
3. Select the reason for the dispute from the drop-down list and provide a detailed description of the problem.
4. Add relevant proof and evidence, such as photographs or videos, to support your claim.
5. Please indicate your preferred solution, whether a full refund or product replacement.
6. Submit the dispute and stay tuned for updates provided by the seller and AliExpress.

Please remember that the dispute resolution process may take time, but AliExpress is committed to ensuring buyer satisfaction as long as the necessary information is provided in a clear and detailed manner. By following these steps, you can increase your chances of getting a fair and satisfactory solution.

10. What to expect after opening a dispute on AliExpress

Once you have opened a dispute on AliExpress, it is important to take into account some important aspects. Here's what to expect after opening a dispute and how to resolve any issues you may face:

1. Mediation process: After opening the dispute, AliExpress will facilitate a mediation process between the buyer and the seller. This process seeks to reach a fair solution for both parties. During mediation, it is essential to provide all necessary information such as screenshots, chat messages, and any other relevant details. This will help AliExpress better understand your case and make an appropriate decision.

2. Resolution time: The time it will take to resolve a dispute may vary depending on the nature of the problem. In most cases, AliExpress will try to resolve the dispute within 15 to 30 days. During this time, it is important to stay in contact with the AliExpress support team to provide any additional information that may be required. Additionally, questions can be asked through the messaging system to get updates on the resolution process.

3. Possible solutions: Once AliExpress determines a solution, you will be notified through the messaging system. Possible solutions may include refunding the money, resending the ordered products, or a mutual agreement between the buyer and the seller. It is important to carefully review the proposed resolution and contact AliExpress if you have any questions or concerns. Remember that AliExpress is committed to ensuring a safe and satisfactory shopping experience for its users.

11. AliExpress Dispute Resolution: How long does the process take?

The dispute resolution process on AliExpress can vary in length, depending on several factors. Although there is no fixed time set, on average, the process can take between 15 and 60 days. It is important to note that AliExpress strives to resolve disputes quickly and fairly, but different aspects need to be considered before making a final decision.

To resolve a dispute on AliExpress, you must first contact the seller and try to reach an amicable agreement. If you cannot resolve the issue directly with the seller, you can open a dispute through the AliExpress dispute resolution center. Here, you will need to provide all relevant information about the issue, such as images and detailed descriptions, to support your claim.

Once you have submitted the dispute, AliExpress will review the information provided by both parties and make a fair decision. The review process may take time as AliExpress strives to thoroughly review all evidence and testimonials presented. It is important to follow the instructions provided by AliExpress during this process and respond quickly to any requests for additional information.

12. How to avoid unnecessary disputes on AliExpress

To avoid unnecessary disputes on AliExpress, it is essential to follow some key steps that will help you avoid problems and ensure a satisfactory shopping experience. Below, we give you some recommendations:

– Check the reputation of the seller: Before making a purchase, it is important to review the ratings and comments of other buyers about the seller. This will give you an idea of ​​the reliability and quality of the service offered.

– Read the product description carefully: Make sure you read the product description carefully, including technical specifications, size, material, and any other relevant information. This way, you will avoid unpleasant surprises when receiving the product.

– Request guarantees and return policies: Before making the purchase, check if the seller offers guarantees or return policies. This will give you greater peace of mind in case the product does not meet your expectations or arrives damaged. It is always advisable to contact the seller to ensure you understand and agree to these policies.

13. Alternatives to opening disputes on AliExpress

If you have had a problem with a purchase on AliExpress and do not want to open a dispute immediately, there are some alternatives you can consider to resolve the problem more quickly and efficiently. These alternatives may work depending on the type of problem you have experienced and the availability of solutions from the seller. Here are some options you can explore before opening a formal dispute:

1. Communicate directly with the seller: If you have any questions or concerns about your order, first what can you do is to contact the seller through AliExpress chat. Explain clearly the problem you are facing and wait for his response. Many times, sellers are willing to solve customer problems. Your clients quickly and satisfactorily.

2. Use the AliExpress messaging platform: In addition to chatting with the seller, AliExpress has a messaging platform through which you can communicate directly with the customer service team. Use this option if the seller does not provide you with an adequate solution or if you need additional assistance. Remember to be clear in describing the problem and provide any evidence or screenshot relevant.

14. Conclusions and final advice on opening disputes on AliExpress

In short, opening disputes on AliExpress is a fundamental process to protect your rights as a buyer. By following the steps detailed above, you will be able to resolve any problem that arises during your purchases effectively and achieve a satisfactory solution.

Here are some final tips to maximize your chances of success when opening a dispute on AliExpress:

1. Be clear and concise in your description: When presenting your case, be sure to provide all relevant information in a clear and organized manner. Include screenshots, conversation logs, and any other evidence that supports your claim.

2. Use AliExpress's internal messaging system: During the dispute process, please communicate only through AliExpress's internal messaging system. This will help you keep an official record of all communications and make it easier to resolve the issue.

3. Be patient and persistent: Resolving a dispute can take time and require several interactions with the seller and the AliExpress team. Stay calm, be polite but firm in your claim and follow the instructions provided by the system. Don't be discouraged if the process seems to drag on, as your commitment may lead to a favorable solution.

In conclusion, opening a dispute on AliExpress is a simple but crucial procedure to protect your rights as a buyer. By following the steps mentioned above and taking into account the final tips, you will be able to effectively resolve any problems you encounter during your purchases on the platform. Always remember to provide clear evidence and maintain proper communication with the seller and the AliExpress team. Don't hesitate to use this resource to ensure you get a satisfactory solution in case of any incident!

In conclusion, knowing when to open a dispute on AliExpress is crucial to protect our interests as buyers. It is important to keep in mind that we must exhaust all avenues of communication and negotiation with the seller before taking this measure. However, in situations such as long delivery delays, defective or non-described products, and lack of response from the seller, opening a dispute becomes the most appropriate option.

By using the tools provided by AliExpress, we can file a claim efficiently and accurately. It is essential to attach solid documentary evidence to support our complaint, such as photographs, screenshots and conversation messages. This will help us have a strong case and increase our chances of getting a refund or a favorable settlement.

Ultimately, we must remember that AliExpress has a consumer protection system that supports us as buyers. The platform strives to ensure the satisfaction of both parties in a transaction and provides mechanisms to resolve issues fairly. Whenever we have a problematic situation that has not been resolved satisfactorily, opening a dispute allows us to seek an appropriate solution and protect our rights as consumers.

Opening a dispute may seem like a complicated or daunting process, but with knowledge and patience, we can make the most of this option. By following the right steps, using the right tests, and maintaining clear communication, we will be able to resolve any issues that arise during our orders on AliExpress. Always remember keep calm and act reasonably, as this will contribute to a satisfactory resolution.

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