Worldwide presence When it comes to online shopping, AliExpress has become one of the most used platforms to purchase products of all kinds. However, sometimes disputes may arise related to the products purchased. A effectively To resolve these situations is to upload a video as evidence. In this article, we will explore Step by Step how to upload a dispute video on AliExpress, so you can have solid proof and ensure a satisfactory resolution.

1. Introduction to the AliExpress platform and its dispute system

AliExpress is an international e-commerce platform that provides consumers with the ability to purchase a wide variety of products directly from Chinese manufacturers. With millions of sellers and products available, it is important to understand how the AliExpress dispute system works to resolve any issues that may arise during the purchasing process.

The AliExpress dispute system provides buyers with an effective way to resolve issues related to product quality, shipping delays, or any other inconvenience that may arise. To start a dispute, it is necessary to open a claim within a certain period of time from receipt of the product.

Once a dispute has been opened, AliExpress offers a number of tools and resources to help resolve the issue satisfactorily. This includes the ability to contact the seller directly to try to reach an agreement, as well as the option to request AliExpress mediation if a satisfactory solution cannot be found. In addition, AliExpress also provides buyers with the ability to get a full or partial refund, depending on the specific situation.

In short, the AliExpress dispute system is a key tool to protect buyers' rights and ensure a safe and satisfactory shopping experience. With the right guidance and using the tools available, buyers can resolve any issues they may face during their AliExpress purchasing process.

Please feel free to take advantage of the AliExpress dispute system to resolve any issues and ensure a successful shopping experience!

2. Steps to upload a dispute video on AliExpress

To upload a dispute video on AliExpress and resolve a problem efficientlyIt is important to follow these steps:

Step 1: Identify the problem and document any related evidence. This may include screenshots, photographs, or any other material that supports your claim.

Step 2: Enter your AliExpress account and go to the "My Orders" section. Find the order in which the disputed item is located and click "Dispute."

Step 3: Within the dispute page, select “Upload evidence” and choose the option to upload a video. Make sure the video meets the requirements set by AliExpress, such as the file format and maximum size allowed. Then, click “Submit” to complete the process.

3. Technical requirements for uploading a dispute video on AliExpress

If you want to upload a dispute video on AliExpress, it is important to meet certain technical requirements to ensure that your video can be viewed and understood correctly. Here we detail the steps to follow:

1. Video format: AliExpress supports various video formats, including MP4, AVI, FLV, MPEG or WMV. Before uploading your video, make sure it is in one of these formats to avoid possible playback problems.

2. Resolution and file size: It is recommended that your video have a resolution of at least 480p for better viewing. Also, please note that AliExpress has a file size limit of 2GB. If your video exceeds this limit, you can use video compression tools to reduce its size without losing quality.

4. How to capture and record quality video for a dispute on AliExpress

If you have a problem with a product you purchased on AliExpress and need to file a dispute with the seller, it is important to have evidence in the form of a quality video. Below we offer you a detailed step by step so that you can capture and record an effective video that supports your claim:

• Step 1: Before you start, make sure you have a camera or mobile phone with good recording quality. The minimum recommended resolution is 720p to ensure details are visible.
• Step 2: Find a well-lit place and bottomless distractor to make the recording. Natural light is preferable, but if this is not possible, use a bright white light source to avoid shadows on the object.
• Step 3: Place the product you want to claim on a stable surface and steady the camera to get a stable shot. Make sure the camera is focused correctly before continuing.
• Step 4: Start the recording and focus on the problem in detail. Make sure you capture all relevant aspects, such as visible defects or malfunctions.
• Step 5: Show any documentation or packaging related to the product you are recording, as this may be helpful in supporting your case.
• Step 6: Clearly explain the problem while recording, indicating any previous attempts at a solution or communication with the seller.
• Step 7: End the recording and review the video to ensure that all necessary information has been captured correctly.

Remember that the quality of the video and the clarity of the explanation are crucial so that AliExpress can accurately understand your claim. By following these steps and providing clear, detailed evidence, you will increase your chances of successfully resolving your dispute with the seller.

5. The importance of presenting visual evidence when uploading a dispute video on AliExpress

When a dispute arises on AliExpress related to a video, it is essential to present solid visual evidence to support your claim. This evidence will help demonstrate the validity of your dispute and increase your chances of achieving a favorable outcome. Here are the steps you should follow to present effective visual evidence:

1. Record a clear and detailed video: Make sure you record a high-quality video that clearly shows the problem you are facing. Use a stable camera or a mobile device with good video resolution. Also, make sure the problem is well lit so it's easy to see in the video.

2. Capture relevant screenshots: If the issue you're facing involves interactions on the AliExpress website, capture screenshots of each relevant step. This will help support your claims and provide a clear visual reference for the AliExpress team when reviewing your dispute.

3. Add notes or explanations: To make your visual tests even more powerful, you can add annotations or explanations to your videos or screenshots. Use video or graphics editing tools to point out key points and highlight any flaws or problems.

By following these steps and presenting strong visual evidence when uploading a dispute video on AliExpress, you will increase your chances of achieving a successful resolution. Remember to be clear, concise and provide as much detail as possible to support your claim. Also, be sure to follow AliExpress's policies and guidelines to present these tests properly.

6. How to edit and optimize a dispute video on AliExpress for an effective presentation

Editing and optimizing an AliExpress dispute video for effective presentation can be challenging, but with the right steps, you can achieve a professional result. Here is a complete guide to help you edit and optimize your dispute videos on AliExpress:

1. Use video editing software: To get started, you will need video editing software. There are several options available, such as Adobe Premiere Pro, Final Cut Pro or even free tools like iMovie or Windows Movie Maker. These programs will allow you to trim and edit your video, as well as add transitions, effects and text.

2. Organize your content: Before you start editing, it is important to have a clear plan of how you want to structure your video. Organize your content logically, using a combination of images, screenshots, and explanatory text. This will help make your message clear and easy to understand for your audience.

7. Tips to upload the dispute video on AliExpress successfully

To upload a dispute video on AliExpress successfully, it is important to follow a few key tips. Below are the steps to follow:

1. Register and access your account: The first thing you need to do is log in to your AliExpress account. If you don't have one, register for free.

2. Find the dispute option: Once you are logged into your account, go to the “My Orders” section and locate the specific order you wish to file a dispute for. Click “Open Dispute” or “Submit Claim.”

3. Record and upload your video: When you open the dispute, you will be asked to provide evidence, such as photographs or videos. For a successful resolution, it is advisable to record a video detailing the problem. Make sure the video is clear and clearly shows the problem. You can use video editing tools to highlight relevant points.

8. Solving common problems when uploading a dispute video on AliExpress

• Verify Internet connection: Before uploading a dispute video on AliExpress, it is important to make sure you have a stable internet connection. Check that you are connected to a reliable network and that you have enough bandwidth to load the video without interruptions.
• Compress the video: If you are having trouble uploading a long or large video, it is advisable to compress it before uploading it to AliExpress. You can use video compression tools available online or specific applications to reduce the file size without compromising too much on the video quality.
• Supported Video Formats: AliExpress supports several video formats, but some formats may not be supported. To avoid problems, make sure your video is in a supported format such as MP4, AVI, or MOV. If your video is in a different format, you can convert it using video conversion programs.

• Check video size: It is important to take into account the video size restrictions set by AliExpress. Check that your video does not exceed the allowed size limit. If necessary, adjust the resolution settings or video quality to reduce its size.
• Check video length: AliExpress also has duration limits for dispute videos. Make sure your video does not exceed the set limit. If your video is too long, you may consider trimming unnecessary parts or splitting it into shorter segments before uploading.
• Refresh your browser and clear the cache: If you still encounter difficulties loading a dispute video, you can try updating your browser to the latest version and clearing the cache. This may resolve potential compatibility issues or conflicts that may affect video loading.

• Contact technical support: If you have followed all the steps above and still cannot upload your dispute video on AliExpress, we recommend contacting AliExpress technical support. They will be able to offer you additional assistance and resolve any technical issues you may face.
• Provide detailed information: When contacting support, be sure to provide all relevant information, such as the size and format of the video, any error messages you may have received, and any other information that may help identify and resolve the issue more quickly.
• Attach screenshots: If possible, attach screenshots of the problems you are experiencing uploading the video. This will help technical support better understand the situation and provide you with a more accurate solution.

9. How to add subtitles or comments when uploading a dispute video on AliExpress

If you have a problem with an order on AliExpress and need to open a dispute, it is important to provide clear and concise evidence to support your claim. An effective way to do this is by adding subtitles or comments when uploading a dispute video. Here we show you how to do it step by step:

1. First, make sure you have the dispute video prepared on your device. This can be a screen recording, camera video, or any other form of visual evidence.

2. Log in to your AliExpress account and go to the order section. Find the disputed order and click the “Provide Evidence” button. A popup window will open to upload your files.

3. Select the dispute video from your device and upload the file to AliExpress. Make sure the file has a descriptive name for easy identification. Once the video has uploaded, a play icon will be displayed in the upload window.

10. Using the pause and play function in a dispute video on AliExpress

On AliExpress, dispute videos are a very useful tool to resolve problems related to purchased products. However, it can often be difficult to follow the course of a video and understand all the details. Luckily, the pause and play function can help us thoroughly analyze each step of the video and make it easier to solve the problem. Below will be detailed how to use this function effectively and make the most of its benefits.

To use the pause and play feature on a dispute video on AliExpress, simply follow these steps:

• 1. Start the video: Log in to your AliExpress account and open the dispute page. Find the video related to your problem and click on it to start playing it.
• 2. Use the pause function: While the video is playing, you will find a button with the “pause” icon on it. the toolbar of the player. Click this button to stop playing the video at the desired point.
• 3. Play again: After pausing the video, you can click the “play” button to resume playing from the point you left off. This feature allows you to carefully analyze each step of the video and capture any important details.

When using the pause and play function, it is important to take into account some recommendations to make the most of its usefulness:

• 1. Look carefully: Feel free to pause the video whenever you need to analyze a particular step. Observe in detail each movement or action performed in the video to better understand the problem.
• 2. Take notes: If you find any relevant details while playing the video, make notes to remember them later when solving the problem.
• 3. Compare with your situation: As you watch the video, compare the steps shown with your current situation. This will help you determine if the product you received is different or if any important steps have been skipped.

11. How to upload a dispute video on AliExpress from mobile devices

If you have a dispute with a product you purchased on AliExpress and need to upload a video to support your claim, here we show you how to do it from your mobile device. Follow these simple steps and you can easily share your evidence with AliExpress customer service.

Step 1: Prepare your video

Before uploading a dispute video, make sure you have it ready on your mobile device. You can record it using your phone's camera or download it if you already have it stored. Remember that the video must be clear and clearly show the problems you have with the product. If necessary, edit the video to highlight important points.

Step 2: Open the AliExpress app

To upload the dispute video, you must have the AliExpress application installed on your mobile device. Open the app and make sure you are signed in with your account. Go to the main menu and look for the “My orders” or “My purchases” option. There you will find a list of your recent purchases.

Step 3: Select the transaction and upload the video

Once you have located the transaction related to the disputed product, select the order and scroll down the page. You will find a section called "Contact seller" or similar. Within this section, you will have the option to attach files or videos. Click on this option and select the video you want to upload from your gallery. Make sure the video is uploaded correctly before submitting.

12. Be careful of privacy when uploading a dispute video on AliExpress

Uploading a dispute video on AliExpress can be a stressful experience, but it's important to take care of your privacy during this process. Follow these steps to ensure you protect your data personal while you solve the problem:

1. Before recording the video, make sure your camera is focused only on the product in dispute. Avoid displaying any personal information, such as your address or credit cards that may be present in the background. Also, verify that there is no sensitive information in the video audio.

2. When editing the video, use an editing program that allows you to pixelate or blur any accidentally captured personal data. In this way, you will protect your privacy and that of others involved. If you're not sure how to do this, look for online tutorials for specific instructions.

3. When you upload the video to AliExpress, make sure it is set to private. This way, only people involved in the dispute resolution process will be able to see it. If necessary, set an expiration date for viewing the video, so that after a certain time, it cannot be accessed.

13. Alternatives and recommendations for uploading dispute files on AliExpress

14. Conclusions and final recommendations for uploading dispute video on AliExpress

1 conclusion

In conclusion, uploading a dispute video on AliExpress can be an effective tool to resolve problems that may arise during a purchase. Through video, you can provide clear and detailed visual evidence of the problem you are experiencing with the purchased product. However, it is important to take the proper steps to ensure that your video is accepted and has the greatest possible impact.

2. Recommendations for uploading a dispute video on AliExpress

Below are some key recommendations for uploading a dispute video on AliExpress effectively:

• Preparation: Before you start recording, make sure you have a well-lit and quiet environment. It is also advisable to rehearse what you are going to say and plan a clear structure for the video.
• Content: Clearly show the problem you are experiencing with the product and provide additional details such as purchase date, order number, and any other relevant information.
• Edition: If necessary, edit the video to highlight key points and shorten the length. Make sure the video is easy to understand and focuses on the specific issue being presented.

3. Steps to upload a dispute video on AliExpress

To upload a dispute video on AliExpress, follow these steps:

1. Log in to your AliExpress account and go to the “Disputes” section.
2. Click the “Video Evidence” button and select the video file you want to upload.
3. Be sure to provide a clear and concise description of the issue in the text box provided.
4. Click the “Submit” button to upload the dispute video.
5. Wait for AliExpress to review your case and provide any additional information they request.

By following these steps and applying the above recommendations, you will have a better chance of resolving your issue effectively by submitting a suitable dispute video on AliExpress. Remember that visual evidence can be instrumental in achieving a favorable resolution. Good luck!

In short, uploading a dispute video on AliExpress is a technical but relatively simple process. Through the use of the AliExpress platform, buyers can submit evidence in the form of videos to resolve disputes related to defective products, incorrect shipments or any other problematic situation.

To begin with, it is important to take into account the technical requirements established by AliExpress. The video must be no longer than 15 seconds and have a file size of less than 10 MB. Additionally, it is recommended to use common file formats such as MP4 and AVI to ensure that the video is compatible.

Once the video meets the requirements, the next step is to log in to the AliExpress account and head to the dispute section. Here, the buyer can select the option to upload video evidence and browse the file on their device. It is important to note that you are only allowed to upload one video per dispute issue.

Once the video is uploaded, the buyer has the option to add additional comments explaining the problem in detail. This can help AliExpress and the seller understand the situation and make a more informed decision in resolving the dispute.

It is important to note that the process of uploading a dispute video may vary slightly depending on the version and interface of AliExpress used. It is always advisable to read the instructions provided by AliExpress and follow the corresponding steps.

In conclusion, uploading a dispute video on AliExpress can be a technical process but not too complicated. By following the established technical requirements and proper steps through the platform, buyers can submit evidence in the form of videos to resolve disputes of efficient way and fair.

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