If‌ you are looking for how to cancel your⁤ Telmex service Quickly and easily, you have come to the right place. In this article we will explain how to cancel Telmex online, avoiding long phone calls and complicated procedures. Through a few simple steps, you can cancel your service without leaving home and in just a few minutes. Don't worry, we will accompany you throughout the entire process so that you can resolve any questions that may arise.

Step by step -- How to Cancel Telmex Online

• Enter the official Telmex page:‌ To cancel your Telmex service online, you must first enter the official Telmex page. You can do this by typing “www.telmex.com” in the address bar of your browser.
• Sign in to your⁤ account: Once on the Telmex page, look for the “Start session” option in the upper right corner of the screen. Click on that option and enter your username and password to access your account.
• Look for the ⁤cancellation option: Within your Telmex account, look for the “Cancel Service” option or tab. This option may vary depending on the version of the page, but is generally found in the “Account” or “Settings” section.
• Select the service to cancel:‌ Once you have found the cancellation option, you will find a list of the services that you have contracted with Telmex. Select ⁢the service you want to cancel. It could be Internet, telephone or television, for example.
• Complete the cancellation form: After selecting the service to cancel, a form will open in which you must provide some details. Complete the form with the required information, such as your customer number, reason for cancellation, and desired date for cancellation.
• Send the request: Once you have completed the cancellation form, check that the information entered is correct and click on the “Send” or “Send request” button. This will send your cancellation request to Telmex.
• Confirm the ‌cancellation: After⁤ submitting your request, Telmex will process the cancellation and will contact⁤ you to confirm it. You may be contacted by phone or email, so be sure to provide the correct contact information on the cancellation form.
• Return the equipment: If you have received equipment from Telmex, such as a modem or decoder, you may be asked to return it once service is cancelled. Follow the instructions they provide you to return the equipment appropriately.
• Check the service outage: ⁢After confirming the cancellation, verify that the Telmex service has been cut off correctly. Make sure you don't already have Internet access, telephone or television ⁣through⁣ Telmex and that you do not continue receiving invoices for that service.

FAQ

What are the requirements to cancel Telmex online?

1. Enter the Telmex ‌website⁤.
2. Log in to your account.
3. Go to the “Services” or “My Account” section.
4. Select the “Cancel service” option.
5. Confirm your choice and follow any additional steps indicated by the system.

How long does it take to process a Telmex cancellation online?

1. The cancellation process is carried out immediately.
2. The suspension of the service will be effective within a maximum period of 48⁤ hours.
3. You must return any equipment provided by Telmex within 30 days of cancellation.

What are the costs associated with canceling Telmex online?

1. In most cases, there are no costs associated with canceling Telmex online.
2. If you have any debt with Telmex, it is possible that you will be charged the outstanding amounts when canceling the service.

Can I cancel Telmex ‌online‍ if I have ⁤a current contract?

1. Yes, you can cancel Telmex online even if you have a current contract.
2. You may be charged a penalty for canceling before the end of the contract.
3. Review the terms and conditions of your contract for specific details.

How can I ⁤contact⁢ Telmex to cancel online?

1. It is not necessary to contact Telmex directly to cancel online.
2. You can carry out the cancellation process completely online through the Telmex website.

What happens to my phone number when canceling Telmex online?

1. If you want to keep your phone number, you must port it to another service provider.
2. Telmex does not retain your ⁤number after⁢ cancellation.

Can I cancel any of the Telmex services online?

1. Yes, you can select the specific services you want to cancel online.
2. For example, you can cancel internet service but keep phone service.
3. Simply follow the steps on the ⁤Telmex⁢ website to select the services you want to cancel.

Do I need to return the modem and router when canceling Telmex online?

1. Yes, you must return any equipment provided by Telmex when canceling service.
2. Equipment ‌must be returned within 30 days of cancellation.
3. Telmex generally provides instructions for returning equipment on its website.

Can I cancel Telmex online if I am in another country?

1. There are no specific restrictions on canceling Telmex online if you are in another country.
2. The cancellation process is the same regardless of your geographic location.

Is it possible to cancel Telmex online if I do not have access to my account?

1. If you do not have access to your account, you must contact Telmex customer service to request cancellation.
2. You can find the contact numbers on the Telmex website.

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