How to contact Shein?
If you have made a purchase on Shein and you need to contact customer service, you are in the right place. Although the popular online store offers a wide range of fashion options at affordable prices, at some point you may need help with your order. Whether to make a return, find out the status of your shipment or resolve any problem with your purchase, know how to contact Shein It will be of great help to you. Here we explain the different ways you can contact customer service. Shein, so you can enjoy a hassle-free shopping experience.
– Step by step -- How to contact Shein?
- How to contact Shein?
- First, open your web browser and head to the Shein website.
- Once there, scroll to the bottom of the page and look for the link that says "Contact Us" or "Customer Support."
- Click that link to be taken to Shein's contact page.
- On the contact page, you will find different options to communicate with Shein, such as live chat, email, or phone.
- If you prefer to use live chat, Simply click on the chat icon and you can communicate in real time with a Shein representative.
- If you choose to send an email, Look for the email address listed on the contact page and write your message detailing your query or problem.
- If you prefer to call by phone, Look for the customer service phone number and make sure you respect the established opening hours.
- Once you have chosen the contact option that best suits your needs, follow the instructions provided to complete your communication with Shein.
- Remember to be clear and specific when describing your query or problem to receive the best possible assistance.
FAQ
How to contact Shein?
1. What is Shein's contact phone number?
1. Visit the Shein website.
2. Navigate to the “Help” section.
3. Click on "Contact us."
4. You will see Shein's contact phone number.
2. How can I contact Shein customer service?
1. Access the Shein website.
2. Click on "Help".
3. Select "Contact us."
4. Choose from live chat, email, or phone options to contact Shein customer service.
3. What is Shein customer service email?
1. Enter the Shein web portal.
2. Go to the “Help” section.
3. Click on "Contact us."
4. You will find the Shein customer service email address.
4. How can I send a message to Shein on social networks?
1. Open the social network where you want to contact Shein (for example, Facebook, Twitter or Instagram).
2. Look for Shein's official profile.
3. Send a direct message to the Shein account.
5. Where can I find Shein live chat?
1. Enter the Shein portal.
2. Go to the “Help” section.
3. Click on "Contact us."
4. Live chat will be available to assist you.
6. How can I make a claim to Shein?
1. Access the Shein website.
2. Navigate to the “Help” section.
3. Select "Contact us."
4. Choose the option to make a claim.
7. Where do I find the returns option on Shein?
1. Visit the Shein website.
2. Explore the “Help” section.
3. Click on "Contact us."
4. There you will find information about returns and exchanges.
8. How do I report a problem with my order on Shein?
1. Enter the Shein portal.
2. Go to the “Help” section.
3. Click on "Contact us."
4. Choose the option to report a problem with your order.
9. How can I request information about a product on Shein?
1. Access the Shein website.
2. Go to the page of the product you are interested in.
3. Look for the “Frequently Asked Questions” or “Contact” section.
4. There you will find the option to request additional information.
10. Where can I find the Shein office address?
1. Visit the Shein website.
2. Go to the “Help” section.
3. Click on "Contact us."
4. You will find the address of the Shein office.