If you placed an order on Zalando and for some reason you need to cancel it, don't worry, it's a quick and easy process. Below we explain step by step how to cancel an order at Zalando. Make sure you have your order information on hand, such as the order number and the email address you made the purchase with. Read on to find out what steps to follow and what Zalando's cancellation policies are.

– Step by step -- How to cancel an order at Zalando?

• How to cancel an order on Zalando?

1. Log in to your Zalando account. Go to the Zalando website and log in to your account with your username and password.

2. Go to the “My Account” section. Once you are logged in, find and click on the link that will take you to your personal account.

3. Find the “My Orders” section. Within your account, search and select the section where the orders you have placed are displayed.

4. Select the order you wish to cancel. Once you are in the “My Orders” section, find the specific order you want to cancel.

5. Click the option to cancel the order. Within the order details, look for the option that allows you to cancel it and click on it.

6. Confirm the cancellation of the order. You may be asked to confirm the cancellation of the order. Make sure you follow the corresponding instructions.

7. Verify that the cancellation is complete. After confirming the cancellation, make sure the order appears as canceled in your account.

FAQ

Frequently Asked Questions about How to Cancel an Order at Zalando

1. How can I cancel an order at Zalando?

1. Log in in your Zalando account.
2. Click “My Account” in the upper right corner.
3. Select “My Orders” from the drop-down menu.
4. Find the order you want to cancel and click on it.
5. Click on “Cancel order”.
6. Confirm the cancellation.

2. Can an order on Zalando be canceled after it has been placed?

1. Yes, you can cancel an order on Zalando after you have placed it.
2. The deadline to cancel an order may vary, but is generally within the first few hours after placing it.
3. If the deadline has passed, you will not be able to cancel the order and you will have to return it once you receive it.

3. Does it cost anything to cancel an order at Zalando?

1. No, Canceling an order at Zalando has no cost.
2. You will receive a full refund to the payment method you used to make the purchase.

4. How long do I have to cancel an order at Zalando?

1. The deadline to cancel an order on Zalando can vary, but is generally within the first few hours after placing it.
2. After that time, you will not be able to cancel the order and you will have to return it once you receive it.

5. What should I do if the order is already being shipped?

1. If the order is already in the shipping process, you won't be able to cancel it.
2. You will have to wait to receive it and then proceed with the return if you wish.

6. In what cases can I not cancel an order at Zalando?

1. You will not be able to cancel an order at Zalando if the deadline to do so has already passed.
2. You will also not be able to cancel an order if it is already in the shipping process.

7. How will I receive a refund after canceling an order on Zalando?

1. After canceling an order at Zalando, you will receive a full refund in the payment method you used to make the purchase.
2. The time for the refund to reflect in your account may vary, but is generally within a few business days.

8. Can I cancel an order from the Zalando app?

1. Yes, you can cancel an order from the Zalando app.
2. Open the app and log in in your account.
3. Go to the “My Orders” section and find the order you want to cancel.
4. Click on it and select the “Cancel order” option.

9. What should I do if I canceled an order by mistake at Zalando?

1. If you canceled an order by mistake at Zalando, immediately contact customer service.
2. Explain the situation and provide the details of the order to see if it is possible to reverse the cancellation.

10. Can I cancel an order on Zalando if I chose the expedited shipping option?

1. Depending on the status of the order and the stage of the shipping process, you may not be able to cancel it.
2. It is recommended contact customer service to see if it is possible to cancel an order with expedited shipping.

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