What happens when I cancel an order on AliExpress?
cancel a order On AliExpress it is a situation that can arise for various reasons, such as a change of mind, an error when making the purchase or simply because the product is no longer necessary. If you find yourself in this situation, it is important to know what is happening and how to proceed to cancel your order effectively.
First of all, it is essential to take into account that the possibility of cancel An order on AliExpress depends on the state you are in. If the seller has not yet shipped the product, you can request the cancellation without problems. However, if the seller has already shipped the order, cancellation may not be possible.
Steps to cancel an order on AliExpress
Next, we present the followed To follow to cancel an order on AliExpress:
- Log in in your AliExpress account and go to “My Orders”.
- Locate the order that you want to cancel and click on “Cancel order”.
- Select the reason of the cancellation and provides a brief explanation.
- Confirm the cancellation by clicking on "Submit request".
Once you have submitted the application for cancellation, the seller will have a certain period to respond. If you accept the cancellation, you will be will reimburse the total amount of the order. In case the seller does not respond or rejects the request, you can raise a dispute through the AliExpress buyer protection system.
Important considerations when canceling an order
Before proceeding with the cancellation When placing an order, please take the following aspects into account:
- Check the status of the order to make sure you can still cancel it.
- Communicate with him seller if you have any questions or concerns before requesting cancellation.
- Please note that some stores may have policies specific regarding cancellations.
- If the product has already been shipped, you may have to assume the costs costs shipping of return.
What happens to the refund when canceling an order?
Once the cancellation of the order, AliExpress will process the corresponding refund. The time it takes to be reflected in your bank account or credit card will depend on the payment method. paid used and the policies of the issuing bank.
It is important to note that, in some cases, it is possible that rates cancellation or that certain amounts are withheld, such as shipping costs, according to the seller's conditions and AliExpress policies. Therefore, it is advisable to read the conditions carefully before making a purchase.
In short, cancel a order On AliExpress it is a simple process as long as it is done before the seller has shipped it. If you follow the indicated steps and take into account the considerations mentioned, you will be able to request cancellation effectively and receive the corresponding refund. Remember that communication with the seller and knowledge of cancellation policies are key to a satisfactory shopping experience on AliExpress.