How to Fix Dualsense Controller Not Loading on PS5

How to Fix DualSense Controller Not Charging Issue on PS5

Worldwide presence of videogames, having a reliable and functional controller is essential to fully enjoy the gaming experience. However, on occasion, players may PlayStation 5 run into a frustrating issue: the DualSense controller does not load properly. This situation can create obstacles in the fun and even prevent users from playing. Fortunately, there are technical solutions to resolve this issue and recover a fully operational DualSense controller. In this article, we will explore the causes behind this issue, as well as the techniques and tips that will help you effectively fix the DualSense controller not charging on your PS5 issue.

1. Introduction

To solve the problem in question, it is necessary to follow a series of detailed steps that will allow us to reach an effective solution. Next, a procedure will be presented Step by Step which includes all the details necessary to complete the task successfully.

First, it is important to familiarize yourself with the problem itself and understand what the specific requirements and objectives are that you want to achieve. To do this, it is recommended to carry out an exhaustive analysis to identify the main problems and determine the best way to address them.

Next, we will proceed to use the appropriate tools that will help us solve the problem efficiently. It is important to have the necessary resources to carry out the task, whether through specific programs, applications or platforms. Additionally, tutorials and examples will be provided to guide you in completing each step correctly and accurately.

2. Diagnosing the DualSense Controller charging issue on PS5

To diagnose the DualSense Controller charging issue on the PS5 console, there are several steps that can be followed. Below are the steps to follow:

Verify connection: The first thing you need to do is ensure that the controller is properly connected to the PS5 console via the supplied USB-C cable. Make sure the cable is securely connected to both the controller and one of the USB ports console. If the connection appears loose or unstable, try using a different USB-C cable to rule out issues with the cable.
Reboot console: If the controller connection seems fine, but it still won't charge, you can try restarting the PS5 console. This can fix any software issues that are interfering with the driver loading. To restart your console, go to your PS5 settings, select “Turn off your console,” and choose the “Restart” option.
Check upload settings: It is important to ensure that the charging settings are correctly configured on the PS5 console to allow the DualSense controller to charge. Go to the console settings and select the “Settings” option followed by “Devices” and “Controllers”. Make sure the “Charge during sleep” option is enabled.

3. Verification of the charging cable and USB connection

To check the charging cable and USB connection, follow these steps:

Step 1: Visually inspect the charging cable for any physical damage, such as cracks, cuts, or bends. If you find any damage, replace the cable with a new one.

Step 2: Connect the charging cable to the device's USB port and then to the charging port. Make sure it is securely connected at both ends.

Step 3: Check that the USB port is clean and free of obstructions. You can use compressed air or a toothpick to remove any accumulated dirt or dust.

4. Troubleshooting DualSense Controller Charging Port on PS5

Sometimes there may be issues with the DualSense controller charging port on the PlayStation 5 console. If you are experiencing difficulty charging your controller, follow these steps to resolve the issue:

1. Check the charging cable:

Make sure the USB-C cable is fully connected to both the controller and console ports
Check whether the cable is damaged visually, if so, replace it with a new one
Try using other USB ports on the console in case there is a problem with a specific one

2. Restart the console and controller:

Disconnect the charging cable from the controller
Turn off the console by holding the power button for a few seconds
Connect the controller to the console again using the charging cable
Turn on the console by pressing the power button

3. Update system software:

Make sure your console and controller have the latest available software installed
Go to your console settings, select “System Software Update” and follow the instructions to update it
Once updated, restart both the console and controller and check if the charging issue has been fixed

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By following these steps, you should be able to resolve most issues related to the DualSense controller charging port on your PS5. Remember that if the problem persists, you can seek additional assistance from PlayStation Support.

5. Firmware Update to Fix DualSense Controller Charging Issue on PS5

To fix the DualSense controller charging issue on your PS5, you need to update the controller firmware. Below I will guide you step by step through the process to make sure you can resolve the issue effectively.

Step 1: First, make sure your PS5 console is updated with the latest version of the operating system. Go to your console settings, select “System Update,” and follow the instructions to download and install any pending updates.

Step 2: Connect the DualSense controller to the PS5 console using the supplied USB-C cable. Make sure both ends of the cable are firmly connected. Once the controller is connected, turn on your PS5 console.

Step 3: Once the console is turned on, go to settings and select "Accessories." Then, choose “Controllers” and look for the DualSense controller in the list of connected devices. Click on the driver and select “Update Firmware” to start the process.

6. Battery Check and Related Troubleshooting

In this section, you will learn how to check the battery from your device and solve problems related. If your device is experiencing shorter than usual battery life or simply isn't charging properly, these steps will help you identify and resolve the issue.

To start, make sure the battery is properly connected. Disconnect the device from any external power source and remove the battery if possible. Inspect the battery terminals for dirt, corrosion, or other visible damage. Gently clean the terminals, if necessary, with a soft, dry cloth. Reinsert the battery into place and make sure it is secure.

Next, it is important to check the condition of the battery. Use a multimeter to measure the battery voltage. If the voltage is significantly lower than expected, the battery may be dead and needs to be replaced. In case the voltage is correct, you can proceed to the next stage of troubleshooting.

7. Replacing the DualSense Controller Battery on PS5

If you are experiencing problems with the battery of your DualSense controller on your console PS5, may need to be replaced. Fortunately, this process can be done easily by following the following steps:

Step 1: First, make sure you have the right tools to accomplish this task. You will need a PH00 screwdriver and a plastic spudger to open the controller without damaging it.

Step 2: Disconnect the DualSense controller from the console and turn it off completely. Remove any cables connected to the controller before continuing.

Step 3: Use the plastic spudger to gently remove the grip covers from the controller. Be careful not to break the retention tabs and perform this step gently.

Step 4: Once you've removed the grip covers, you'll see the screws holding the controller in place. Use the PH00 screwdriver to loosen these screws and carefully remove them.

Step 5: With the screws removed, you can carefully separate the two halves of the controller. You will see the battery inside.

Step 6: Disconnect the battery connector carefully using the plastic spudger. Make sure not to pull on the cable, as this could damage the connectors.

Step 7: Remove the old battery and replace it with a new one compatible with the DualSense controller. Make sure the connector is seated correctly before plugging it in again.

Step 8: Put the two halves of the controller back together, making sure they fit correctly. Replace the screws and secure them with the PH00 screwdriver.

Step 9: Put the grip covers back into place and make sure they are securely seated. Do this carefully to avoid breaking the retaining tabs.

Step 10: Turn on the controller and verify that the new battery is working properly. Now, you can enjoy longer battery life on your DualSense controller.

8. Checking for possible software issues on the PS5 console affecting DualSense controller charging

If you are experiencing difficulties charging your DualSense controller on your PS5 console, it may be due to software issues. Here's how to check and fix these problems:

1. Check the USB connection: Make sure the controller is connected properly via USB charging cable. Try using a different cable or changing the USB port on your console. If the problem persists, try the driver on other device to determine if it is a console or controller problem.

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2. Update the console software: Check if software updates are available for your PS5 console. Go to your console settings, select “System Software Update,” and follow the instructions to download and install updates. This may resolve potential compatibility issues between the console software and the DualSense controller.

3. Reset the controller to default settings: In the PS5 console settings, select “Accessories” and then “Controllers.” Choose the DualSense controller you are using and select “Reset to Default Settings.” This will reset all custom driver settings and may fix possible software errors that are affecting charging.

9. Resetting DualSense Controller Settings on PS5

If you are experiencing issues with the DualSense controller on your PS5 console, resetting the controller settings can be an effective solution. Here we show you how to do it step by step:

1. Connect the DualSense controller through a USB cable to the PS5. Make sure the console is turned on before performing this step.

2. Once the controller is connected, go to the PS5 console Settings. You can access this option from the console's main menu.

3. Within Settings, select the “Accessories” option and then “Controllers” in the submenu.

4. In the “Drivers” section, you will see the “Configure driver” option. Click on this option.

5. Next, choose the “Reset driver settings” option and confirm the selection.

6. The system will begin to reset the DualSense controller settings. This may take a few seconds.

7. Once the process is complete, disconnect the controller from the console and restart the PS5.

Now, you should be able to use the DualSense controller without any problems. If the problem persists, you can try restarting the console and repeating the steps above. If the problem persists, it may be necessary to contact Sony technical support for further assistance.

10. Troubleshoot DualSense Controller Hardware to Resolve Incompatible Charging on PS5

If you've been experiencing incompatible charging issues with your DualSense controller on your PS5, here are some steps you can take to fix the issue:

1. Update the controller firmware: Make sure both your PS5 console and DualSense controller have the latest firmware installed. You can do this through the console settings and controller settings menu. If an update is available, download and install it.

2. Check the charging connectors: Make sure the charging connectors on both your DualSense controller and PS5 console are clean and not damaged. Use a soft, dry cloth to wipe away any dirt or residue. If you find damage to the connectors, you may need to repair or replace the controller or console.

3. Try different charging cables: The charging cable you are using may not be compatible or may be damaged. Try different cables and make sure they are certified for PS5. You can also try charging the controller by connecting it through your console's USB port instead of using a wall charger. This will eliminate any power adapter related issues.

11. Contact PlayStation Support to resolve DualSense controller charging issue on PS5

If you are experiencing charging issues with your DualSense controller on the PlayStation 5 console, it is important that you contact PlayStation Support to resolve the issue. Below, we present the steps to follow to contact support and solve this problem.

1. Find the phone number for PlayStation technical support. You can find this number in the site PlayStation official or in the console manual. Write down the number in an easily accessible place.

2. Call the technical support number and wait to be answered by a representative. Clearly explain the issue you are experiencing with charging the DualSense controller on your PS5.

3. Follow the instructions provided by your technical support representative. They may ask you to run some tests or follow certain steps to fix the problem. Be sure to follow the instructions carefully and inform the representative of any results or error messages you receive during the process.

12. Update PS5 System Drivers and Software to Resolve DualSense Controller Charging Issue

Updating PS5 system drivers and software can resolve the DualSense controller charging issue. If you are experiencing issues loading your driver, follow these steps to resolve the issue:

Connect the DualSense controller to the PS5 console using the supplied USB-C cable. Make sure the console is turned on.
Verify that your console is connected to the Internet and has enough storage space for the update. This is important to ensure that the latest version of the driver software can be downloaded.
On the PS5 console, go to system settings. You can find the settings option in the main menu of the console.
Select the “Software Update” option and then choose “Update Drivers.” The console will automatically start searching for the latest version of the controller software.
If an update is available, follow the on-screen instructions to download and install the update. This may take some time, so be patient.

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Once the update is complete, disconnect the DualSense controller from the console and restart the PS5. Then, reconnect the controller using the USB-C cable and check if the charging issue has been fixed.

13. Performing a Hard Reset of PS5 System to Fix DualSense Controller Not Charging Issue

If you are facing DualSense controller issue of your PS5 that does not load, an effective solution is to perform a complete system reset. Follow the following steps to solve this problem:

1) Check the charge level of your DualSense controller before starting. Connect the controller to the console using the USB-C cable and make sure the charging indicator is on. If not, try using another USB-C cable.

2) Once you have verified the controller charging, head to the PS5 main menu. Select the “Settings” option and then “System”.

3) In the “System” section, look for the “System Reset” option. Please note that performing this reset will erase all saved data on the console, so be sure to back up any important data before continuing. Select “Reboot System” and confirm your choice.

14. Conclusion and Additional Recommendations to Fix DualSense Controller Charging Issue on PS5

In short, the DualSense controller charging issue on the PS5 can be frustrating for gamers, but fortunately there are several solutions that can be tried. Here are some additional recommendations to fix this problem:

Check the cable and charging port: Make sure the USB cable you are using to charge the controller is in good condition and working properly. Also, make sure the charging port on the console is also in good condition and there are no obstructions.
Restart the console and controller: Sometimes restarting both the console and controller can fix charging issues. Disconnect the controller from the console, turn off the PS5, and after a few minutes, turn it on again. Then plug the controller back in and check if it charges properly.
Use an external charger: If all the above solutions do not work, you can try charging the DualSense controller using an external charger. This involves connecting the controller to a USB power adapter and plugging it directly into a power outlet. Make sure the adapter supports the driver before trying this solution.

Remember these are just a few. tips and tricks Extras to fix the DualSense controller charging issue on the PS5. If none of these solutions work, it would be advisable to contact Sony customer service for additional assistance. We hope these recommendations help you enjoy your PS5 gaming experience smoothly.

In conclusion, fixing the DualSense controller not loading issue on PS5 can be a technical challenge, but there are several solutions that can be implemented to resolve it. It is important to check the USB cable connection, make sure the charging port is in good condition, and try different cables and power supplies. Additionally, it is advisable to restart the console and reset the controller settings. If the problem persists, it is advisable to contact Sony technical support for additional assistance. With patience and following these recommendations, you will have your DualSense controller charged and ready to enjoy your games on PlayStation 5.