How to make a return in Shein
Do you want to make a return at Shein but you don't know where to start? Don't worry, here I will explain step by step how you can make a return easily and quickly. How to make a return in Shein It is a fairly simple process if you follow the proper instructions, and in this article I will guide you through the entire process so that you can return your item without complications. With the information I will provide you, you will be able to make your return with confidence and without stress.
– Step by step -- How to Make a Return on Shein
- How to Make a Return on Shein: If you have to return an item purchased on Shein, follow these simple steps:
- Step 1: Log in to your Shein account and go to the “My orders” section.
- Step 2: Select the order you want to return and click “Return or Replace”.
- Step 3: Choose the item or items you want to return and the reason for the return.
- Step 4: Package items securely and place the return label provided by Shein on the package.
- Step 5: Take the package to the nearest post office and send it back to the address indicated on the return label.
- Step 6: Once Shein receives and processes your return, you will receive a refund to your original payment method.
FAQ
1. What is the deadline to make a return on Shein?
- You have 45 days from the date you receive your package to return the items.
- Items must be in their original condition, unworn, unwashed and with all original tags.
2. Can I return an item if I have already used it?
- Shein does not accept returns on items that have been worn or washed. They must be in their original condition.
- If the item has any manufacturing defects, you can contact customer service to request a refund or replacement.
3. What are the steps to make a return on Shein?
- Log in to your Shein account and go to the “My Orders” section.
- Select the order for which you wish to return the items and click “Return”.
- Complete the return form, indicating the items you will return and the reason.
4. Do I have to pay for return shipping on Shein?
- Shein offers free return shipping for most countries.
- You must follow the instructions included in the package to print the return shipping label.
5. How long does it take to receive refund on Shein?
- Once Shein receives your return, The refund process takes approximately 10 business days.
- The refund will be made through the same payment method you used to make the purchase.
6. Can I return an item without the original tag on Shein?
- Shein requires that returned items have all original tags to process the return.
- Please make sure the item is in its original condition, with all tags and original packaging.
7. Can I return an item to a physical Shein store?
- In most cases, returns in physical Shein stores are not accepted.
- You must follow the return process online through the Shein platform.
8. What should I do if I did not receive the return label in my Shein package?
- If you did not receive the return label in your package, you can contact Shein customer service to request a new label.
- Be sure to include your order information so they can help you quickly.
9. Can I return an item if I bought it on sale on Shein?
- Items purchased on sale are also eligible for returns according to Shein's return policy.
- You must follow the same steps as to return an item purchased at regular price.
10. What happens if the item I received is not what I ordered on Shein?
- If you received a wrong item or a defective item, you can request a return or replacement through Shein customer service.
- You must provide details about the shipping error or problem with the item so that they can assist you appropriately.
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