How to make a return in Shein


E-Commerce
2023-12-23T05:21:56+00:00

How to Make a Return on Shein

How to make a return in Shein

Do you want to make a return at Shein but you don't know where to start? Don't worry, here I will explain step by step how you can make a return easily and quickly. How to make a return in Shein It is a fairly simple process if you follow the proper instructions, and in this article I will guide you through the entire process so that you can return your item without complications. With the information I will provide you, you will be able to make your return with confidence and without stress.

– Step by step -- How to Make a Return on Shein

  • How to Make a Return on Shein: If you have to return an item purchased on Shein, follow these simple steps:
  • Step 1: Log in to your Shein account and go to the “My orders” section.
  • Step 2: Select the order you want to return and click “Return or Replace”.
  • Step 3: Choose the item or items you want to return and the reason for the return.
  • Step 4: Package items securely and place the return label provided by Shein on the package.
  • Step 5: Take the package to the nearest post office and send it back to the address indicated on the return label.
  • Step 6: Once Shein receives and processes your return, you will receive a refund to your original payment method.

FAQ

1. What is the deadline to make a return on Shein?

  1. You have 45 days from the date you receive your package to return the items.
  2. Items must be in their original condition, unworn, unwashed and with all original tags.

2. Can I return an item if I have already used it?

  1. Shein does not accept returns on items that have been worn or washed. They must be in their original condition.
  2. If the item has any manufacturing defects, you can contact customer service to request a refund or replacement.

3. What are the steps to make a return on Shein?

  1. Log in to your Shein account and go to the “My Orders” section.
  2. Select the order for which you wish to return the items and click “Return”.
  3. Complete the return form, indicating the items you will return and the reason.

4. Do I have to pay for return shipping on Shein?

  1. Shein offers free return shipping for most countries.
  2. You must follow the instructions included in the package to print the return shipping label.

5. How long does it take to receive refund on Shein?

  1. Once Shein receives your return, The refund process takes approximately 10 business days.
  2. The refund will be made through the same payment method you used to make the purchase.

6. Can I return an item without the original tag on Shein?

  1. Shein requires that returned items have all original tags to process the return.
  2. Please make sure the item is in its original condition, with all tags and original packaging.

7. Can I return an item to a physical Shein store?

  1. In most cases, returns in physical Shein stores are not accepted.
  2. You must follow the return process online through the Shein platform.

8. What should I do if I did not receive the return label in my Shein package?

  1. If you did not receive the return label in your package, you can contact Shein customer service to request a new label.
  2. Be sure to include your order information so they can help you quickly.

9. Can I return an item if I bought it on sale on Shein?

  1. Items purchased on sale are also eligible for returns according to Shein's return policy.
  2. You must follow the same steps as to return an item purchased at regular price.

10. What happens if the item I received is not what I ordered on Shein?

  1. If you received a wrong item or a defective item, you can request a return or replacement through Shein customer service.
  2. You must provide details about the shipping error or problem with the item so that they can assist you appropriately.

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