How to use analytics tools in RingCentral? The analytics tools in RingCentral provide valuable insights into the calls, messages, and meetings in your RingCentral account. These tools can help you gain a better understanding of your communication patterns, identify areas for improvement, and make informed decisions to optimize your business. In this article, we will explain how to use these analytical tools effectively to get the most out of your RingCentral account.

Step by step -- How to use analytical tools in RingCentral?

• Step 1: Access your RingCentral account.
• Step 2: Navigate to the “Administration” tab at the top from the screen.
• Step 3: Select “Analysis” from the drop-down menu.
• Step 4: On the “Analysis” page, you will find various tools available to evaluate the performance of your communication in RingCentral.
• Step 5: Use the “Call Reports” tool to get detailed statistics on calls made and received.
• Step 6: Use the “Video Conference Analysis” tool to get information about your virtual meetings, such as average duration and most frequent participants.
• Step 7: The “Text Message Analysis” feature will allow you to track the usage of text messages in your account and analyze communication patterns.
• Step 8: Explore the “App Usage Analytics” option to learn how your company's users are using the RingCentral app.
• Step 9: Use filtering and customization tools to tailor reports to your specific needs.
• Step 10: Export the reports in PDF or CSV to share with other members of your team or use in presentations.

FAQ

1. What are the analytics tools in RingCentral and what are they used for?

1. The analytical tools in RingCentral They are functionalities that allow you to analyze and measure the performance of business communications.
2. Are used to get valuable information about calls, messages and meetings made through the RingCentral platform.
3. These tools help make decisions based on real data and improve the efficiency and productivity of the company.

2. How to access analytics tools in RingCentral?

1. Log in to your RingCentral account from any Web navigator.
2. Click on the “Reports and Analysis” section in the side menu.
3. Select the specific analytics tool you want to use, such as call reporting or message analysis.

3. How to use call reporting in RingCentral?

1. In the “Reports and Analytics” section, click “Call Report.”
2. Specify the search filters you want to apply, such as date range or call types.
3. Click “Generate Report” to get the results.

4. How to use message analysis in RingCentral?

1. Access the “Reports and analysis” section.
2. Select "Message Analysis."
3. Choose the sorting filters that you want to apply, such as senders, recipients or keywords.
4. Click “Generate Report” to see the results.

5. How to use meeting analytics in RingCentral?

1. Go to the “Reports and Analysis” section.
2. Click “Meeting Analytics.”
3. Select the search filters that you want to apply, such as the date, meeting type, or participants.
4. Click on "Generate report" to view the results.

6. How to export the reports generated in RingCentral?

1. Open the report you want to export.
2. Click the “Export” button located at the top right of the page.
3. Select the export format, such as CSV or Excel.
4. The file will be downloaded to your device and you can open it with the corresponding application.

7. How to schedule automatic reports in RingCentral?

1. In the “Reports and Analysis” section, click “Schedule Report.”
2. Select the type of report you want to schedule, such as call reporting or message analysis.
3. Specify the filters and frequency of sending the report.
4. Click “Save” to schedule the automatic report.

8. How to customize analytics dashboards in RingCentral?

1. Access the “Reports and analysis” section.
2. Click “Customize Analytics Dashboard” in the side menu.
3. Click “Add Component” to choose the charts and metrics you want to display.
4. Drag and drop the components in the desired order.
5. Click “Save” to apply the changes to the analytics dashboard.

9. How to share reports and analytics dashboards in RingCentral?

1. Open the report or analytics dashboard you want to share.
2. Click the “Share” button located at the top right.
3. Enter the email addresses of the recipients.
4. Select the access permissions you want to grant.
5. Click “Send” to share the analysis report or dashboard.

10. How to Get Technical Support for Analytics Tools in RingCentral?

1. Access the “Help” section on the RingCentral page.
2. Click “Support” to get contact options.
3. Choose your preferred contact method, such as live chat or phone call.
4. Explain your query to the support agent and follow the instructions provided.

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