How to request a refund on AliExpress?
Are you looking to recover money from a purchase on AliExpress that did not meet your expectations? How to request a refund on AliExpress? is a common question among users of this popular online shopping platform. Don't worry, the process is simple and fast if you follow the appropriate steps. In this article, we will guide you through the process so that you can effectively recover your money.
– Step by step -- How to request a refund on AliExpress?
- How to request a refund on AliExpress?
1. Log in to your AliExpress account.
2. Go to the "My orders" section.
3. Select the order for which you wish to request a refund.
4. Click “Open Dispute”.
5. Select the reason why you are requesting a refund.
6. Provide evidence such as photos, videos or screenshots if necessary.
7. Wait for the response from the seller and AliExpress.
8. Once the refund is approved, the money will be returned to your original payment method.
FAQ
1. What is the process to request a refund on AliExpress?
1. Log in to your AliExpress account.
2. Go to “My Orders” and select the order you want to request a refund for.
3. Click “Open Dispute” and choose the reason for your refund request.
4. Complete the form with the required information and send the request.
2. How long do I have to request a refund on AliExpress?
1. You have 15 days to open a dispute and request a refund after the order has been marked as completed.
3. What should I do if the seller does not respond to my refund request on AliExpress?
1. If the seller does not respond to your refund request in 5 days, you can raise the dispute to AliExpress to intervene.
4. How is the refund processed on AliExpress once approved?
1. Once the refund request has been approved, the money will be refunded to your original payment method within 3-20 business days.
5. Is it safe to request a refund on AliExpress?
1. Yes, AliExpress has a buyer protection system that guarantees the security of your purchases. If you are not satisfied with an order, you can request a refund.
6. Can I cancel an order and request a refund on AliExpress?
1. Yes, you can cancel an order before it has been shipped and request a refund. Simply contact seller and explains the situation.
7. Are there any types of products that are not eligible for refund on AliExpress?
1. Some products, such as personalized or perishable items, may not be eligible for refund. Check refund policies from AliExpress and the seller before making the purchase.
8. How can I track my refund request on AliExpress?
1. You can track your refund request in the dispute section of your AliExpress account. There you will be able to see the status of the request and any updates.
9. What is the best way to communicate with the seller during the refund process on AliExpress?
1. The best way to communicate with the seller during the refund process is through the AliExpress messaging system. Maintain all communication on the platform to have a record of the conversations.
10. What should I do if my refund request on AliExpress is rejected?
1. If your refund request is rejected, you can appeal the decision by providing additional evidence that supports your claim. You can also raise the dispute to AliExpress for intervention.