If you have unsubscribed from Simyo and need how to return to the router in Simyo, You are in the right place. Returning the router is a simple process that will allow you to end your contract properly. Simyo offers several options to return the router, including the possibility of doing so in physical stores or through a home collection service. Next, we will explain step by step how to return the router to Simyo, so that you can complete this procedure quickly and without complications.

– Step by step -- How to return the router in Simyo?

• First, make sure the router is in good condition. Check that it does not have any physical damage and that it works correctly.
• Gather all accessories and the original router box. It is important to return it with all its components.
• Access your account on the Simyo website using your username and password.
• Go to the team management section within your profile.
• Select the equipment return option and follow the instructions they provide you.
• Pack the router securely using the original box and making sure to protect it properly.
• Send the package to the address indicated by Simyo. Depending on the instructions you receive, you can take it to a post office or use a courier service.
• Save the shipping receipt as proof that you have returned the router. And ready! Once Simyo receives the equipment, the return process will be completed.

FAQ

FAQ on how to return router in Simyo

How to request the return of the router in Simyo?

1. Log in to your customer account on the Simyo website.
2. Select the “Manage your orders” option.
3. Choose the “Request return of equipment” option.
4. Complete the router return form and follow the instructions.

What are the requirements to return the router to Simyo?

1. The router must be in good condition and working properly.
2. You must return the router in its original packaging.
3. Includes all accessories that came with the router at the time of purchase.
4. Present the necessary documentation for the return.

Where can I deliver the Simyo router for return?

1. Go to a post office or package collection point.
2. Make sure you bring the router and its original packaging with you.
3. Request proof of delivery for the return.

How long do I have to return the Simyo router?

1. You have a deadline of 14 calendar days from receiving the router to request its return.
2. Once the return is requested, you must deliver the router within 14 business days.

How can I track the return of the router in Simyo?

1. Access your customer account on the Simyo website.
2. Check the status of your return request in the "My orders" section.
3. If you have any questions, please contact Simyo customer service.

Is there any cost associated with returning the router to Simyo?

1. Returning the router to Simyo is free if it is done within the established period.
2. Simyo will be in charge of managing the collection of the router at the address you indicate.

What should I do if the router is damaged when returned?

1. Communicate the status of the router at the time of return to Simyo.
2. If damage was caused during the loan period, additional charges may apply.
3. Contact customer service to get more information.

When will I receive a refund for returning the router to Simyo?

1. Once the status of the router is received and verified, Simyo will proceed with the refund.
2. The time frame for refund may vary, but is generally 14 to 30 business days.

What do I do if I have not received the router return label at Simyo?

1. Check your email, including your spam or junk mail folder.
2. If you have not received the label, please contact customer service to request a new one.

Is it possible to cancel the return of the router in Simyo?

1. If you have requested the return but have not yet delivered the router, it is possible to cancel it.
2. Contact customer service to arrange the cancellation of the return.

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