How to know if I have a debit in Telmex
Keep up to date with your Telmex payments It is essential to guarantee the continuity of your telephone and internet services. However, sometimes doubt may arise as to whether you have any outstanding debt with the company. In this article, we will show you different ways to verify if you have any debt with Telmex and how to resolve it.
Check your account statement online
The easiest way to know if you have any debt with Telmex is by accessing your online account. Follow these steps:
- Enter the official page Telmex and click on “My Telmex”.
- Sign in with your customer number and password.
- Once inside, select the “Account Status” option.
- Check if there is any Outstanding balance of payment.
Call customer service
Another way to find out if you have a debt with Telmex is by contacting customer service. Mark at 800 123 0321 from any phone and follow the instructions of the automated system. A Telmex representative will provide you with information about your account status and any outstanding balance.
Review your physical receipts
If you prefer to verify your physical receipts, look for the most recent you received. In it, you can find information about your current balance and any previous debt that may exist. Be sure to carefully review the charge breakdown to identify any outstanding amounts.
Consult a Telmex branch
If none of the above options are convenient for you, you can always go to a Telmex branch close to your home. Carry with you an official ID and your customer number. Branch staff will be able to provide you with detailed information about your account statement and any existing debt.
Pay your debt with Telmex
If you discover that you have a debt with Telmex, it is important that you settle it as soon as possible to avoid the suspension of your services. You can make payment through the following means:
- online: Access your account on the Telmex website and select the online payment option.
- Banks and convenience stores: Go to any affiliated bank branch or convenience store and present your Telmex receipt to make the payment.
- Automatic charge: If you want to avoid future charges, consider setting up automatic charging to your credit or debit card.
Keeping your payments up to date with Telmex will allow you to enjoy your telephone and internet services without interruptions. Use any of the above methods to check if you have any debts and, if necessary, settle them in a timely manner. Remember that you can set payment reminders or automatic charging to avoid future setbacks.