If you have made a purchase on Aliexpress and need to make a refund, don't worry, it's easier than you think! In this article we will explain step by step how to make a refund on Aliexpress. From the return process to how to request a refund, we will guide you through the entire process so you can get your money back easily and quickly. No matter if the reason for your refund is a defective product, incorrect shipping, or simply a change of mind, we are here to help you resolve any issues you may have when making a return on Aliexpress. Keep reading to discover how to get your refund in the most convenient way for you!

– Step by step -- How to make a refund on Aliexpress?

• How to make a refund on Aliexpress?

1. Access your Aliexpress account with your username and password.
2. Once inside, Go to the “My Orders” section at the top of the page.
3. Locate the order for which you wish to request a refund.
4. Click on that order and select the “Open dispute” option.
5. Explain in detail the reason why you are requesting a refund in the form presented to you.
6. Attach evidence if necessary, such as photos of the defective product or messages with the seller.
7. Select the type of solution you expect, whether a full or partial refund, or sending a new product.
8. Finally, send the dispute and wait for the seller's response.

FAQ

1. How to request a refund on Aliexpress?

1. Access your Aliexpress account.
2. Go to the "My orders" section.
3. Select the order for which you want to request a refund.
4. Click “Open Dispute”.
5. Fill out the form with the details of your refund request.
6. Wait for the response from the seller and Aliexpress.

2. How long do I have to request a refund on Aliexpress?

1. You have until 15 days after confirmation of receipt of the order to request a refund on Aliexpress.
2. It is important to start the refund process as soon as possible to avoid problems.

3. What should I do if my order does not arrive on time?

1. Check the status of your order in the "My Orders" section.
2. If the delivery time has expired, contact the seller to get more information about the location of your order.
3. If the seller does not respond or you cannot resolve the issue, proceed to request a refund by following the steps mentioned above.

4. How long does it take for the refund to arrive on Aliexpress?

1. Once the dispute is resolved in your favor, the refund is made within 7 business days.
2. Depending on the payment method used, it may take a little longer for the refund to appear in your account.

5. Is it possible to cancel a refund dispute on Aliexpress?

1. Yes, it is possible to cancel a refund dispute if the seller and the buyer reach a satisfactory agreement.
2. Once the dispute is cancelled, it will not be possible to reopen it, so make sure you are confident in your decision.

6. What are the valid reasons to request a refund on Aliexpress?

1. You did not receive the order within the estimated delivery time.
2. The item received does not match the seller's description.
3. The item arrived damaged or defective.

7. Can I request a refund if I changed my mind about my Aliexpress purchase?

1. If you change your mind about your purchase, you may be able to return the item for a refund, as long as the seller accepts the return.
2. Check the seller's return policy before placing your request.

8. Can I get a partial refund on Aliexpress?

1. Yes, it is possible to get a partial refund if you only want to return part of an order or if the item received does not completely match the seller's description.
2. You should negotiate the terms of the partial refund with the seller before opening a dispute.

9. What is the procedure if the seller does not respond to my refund request on Aliexpress?

1. If the seller does not respond to your refund request, you can raise the issue with Aliexpress to intervene in the dispute.
2. Aliexpress will review the situation and make a final decision regarding the refund.

10. How can I contact Aliexpress customer service to get help with a refund?

1. You can contact Aliexpress customer service through the live chat available on the platform.
2. You can also send a direct message to the seller to discuss the issue before opening a refund dispute.

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