How to get my money back on Aliexpress?
If you have had problems with purchases on the Aliexpress platform and you are wondering How to get my money back on Aliexpress?, You have come to the right place. Despite the positive reputation of this platform, it is common for an order not to arrive or for the product received to not meet your expectations. In these cases, it is important to know how to proceed to recover your money quickly and efficiently. Fortunately, there are several methods you can use to resolve these issues and get a successful refund. In this guide, we will show you the steps you must follow to recover your money on Aliexpress.
– Step by step -- How to get my money back on Aliexpress?
- How to get my money back on Aliexpress?
- The first thing you should do is communicate with the seller to try to solve the problem directly.
- If you do not get a satisfactory answer, you can start a dispute on Aliexpress within the established period.
- To do so, you must login to your account, go to the orders section and select the order with the problem.
- Then click “Open Dispute” and follow the instructions to file your claim.
- It is important that provide evidence such as screenshots, photos or videos that support your claim.
- Once the dispute is underway, Aliexpress will act as an intermediary between you and the seller to reach a solution.
- If the seller does not respond or an agreement is not reached, Aliexpress will make a decision based on the evidence presented and will refund your money if applicable.
- Remember keep in touch with Aliexpress through the online chat or dispute center to stay up to date with the process.
FAQ
How to get my money back on Aliexpress?
1. What should I do if I did not receive my order on Aliexpress?
1. Contact the seller.
2. Open a dispute on your order page.
3. Wait for the seller's response.
4. If there is no solution, please escalate the dispute to Aliexpress.
2. How can I get a refund on Aliexpress if I received a defective product?
1. Take photos of the defective product.
2. Send the proofs to the seller.
3. Open a dispute on your order page.
4. If there is no solution, please escalate the dispute to Aliexpress.
3. Is it possible to request a refund on Aliexpress if the product does not match the description?
1. Take photos that show the difference.
2. Please contact the seller to resolve the problem.
3. If there is no solution, please open a dispute on your order page.
4. Escalate the dispute to Aliexpress if necessary.
4. How long do I have to open a dispute on Aliexpress?
You can open a dispute up to 15 days after the transaction is completed.
5. What should I do if the seller refuses to refund on Aliexpress?
Contact Aliexpress and escalate the dispute so that they can intervene.
6. Can I get a refund on Aliexpress if the product was never delivered?
Yes, you can open a dispute and request a refund.
7. How do I know if my dispute on Aliexpress was resolved in my favor?
You will receive a notification on the dispute page indicating the resolution.
8. Can I get a refund on Aliexpress if I changed my mind about my purchase?
No, refunds on Aliexpress are handled for problems with the order, not for changes of mind.
9. How is the refund process carried out on Aliexpress?
The refund is made through the payment method you used when making the purchase.
10. Is there any refund guarantee on Aliexpress?
Yes, Aliexpress offers buyer protection that covers cases of products not received, defective or not as described.