Are you looking for a way to improve your Microsoft Teams experience by monitoring your team's calls? How to use call monitoring in Microsoft Teams? is a tool that allows you to do just that. With call monitoring, you can listen to your teammates' conversations in real time to provide support or coaching. In this article, we'll show you how to use this feature to maximize efficiency and quality in your communications within Microsoft Teams.

– Step by step -- How to use call monitoring in Microsoft Teams?

How to use call monitoring in Microsoft Teams?

• Sign in to your Microsoft Teams account.
• Go to the “Calls” tab in the left sidebar.
• Select the call you want to monitor.
• Click the “More options” icon (the three dots) next to the call.
• From the drop-down menu, choose the “Monitor call” option.
• Wait for the call to connect and you will be able to listen to it in real time without being detected by the participants.
• To stop monitoring the call, simply click “Stop Monitoring” at the bottom of the call window.

FAQ

FAQ: How to use call monitoring in Microsoft Teams?

1. How can I use the call monitoring feature in Microsoft Teams?

1. Open the Microsoft Teams app on your device.
2. Sign in with your user account.
3. In the sidebar, select the “Calls” icon.
4. Select the call you want to monitor.
5. Click the “More options” button (three dots) and choose “Monitor call.”

2. What should I do if I don't see the call monitoring option in Microsoft Teams?

1. Check if you have the latest version of Microsoft Teams.
2. Make sure you are using the app on a compatible device.
3. Contact Microsoft support if the problem persists.

3. Can I monitor calls in Microsoft Teams from my mobile phone?

1. Yes, you can use the call monitoring feature in the Microsoft Teams mobile app.
2. Open the app, sign in, and follow the same steps to monitor a call as the desktop version.

4. Do I need to have special permissions to monitor calls in Microsoft Teams?

1. Yes, you need to have administrator or supervisor permissions assigned in Microsoft Teams to use this feature.
2. If you don't have the necessary permissions, contact your Teams administrator to request access.

5. Can I record the call I am monitoring in Microsoft Teams?

1. No, the call monitoring feature does not include the option to record the call.
2. If you need to record the call, you will need to use an external call recording tool or request that one of the participants in the call record the call.

6. Can I intervene in the call I am monitoring in Microsoft Teams?

1. No, call monitoring in Microsoft Teams is a silent listening feature.
2. You will not be able to intervene or participate in the call while you are monitoring it.

7. Is there a time limit for call monitoring in Microsoft Teams?

1. No, there is no set time limit for call monitoring in Microsoft Teams.
2. You can monitor the call for its entire duration if necessary.

8. Is the call monitoring feature in Microsoft Teams secure and private?

1. Yes, the call monitoring feature in Microsoft Teams is secure and private.
2. Only authorized users with the necessary permissions can access this feature.

9. How do I know who is monitoring my call in Microsoft Teams?

1. When you start the call, you will receive a notification if it is being monitored.
2. The notification will inform you who is monitoring the call.

10. Can I monitor calls in Microsoft Teams with multiple participants?

1. Yes, you can monitor calls in Microsoft Teams with multiple participants simultaneously.
2. Select the call you want to monitor and you will be able to hear all participants in the call.

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